
Gayan Kirindage
Currently, I am experiencing an issue when opening the app, which displays the message: 'Your device is rooted or has suspicious apps installed.' Even after reinstalling the application, the same error persists. I have noticed that several other users are facing the same issue, but there has been no clear feedback so far. I believe this may be a bug and hope it will be resolved soon.
20 people found this review helpful
Nations Trust Bank PLC
November 17, 2025
Hi Gayan, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.

Mohamed Rasith
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Hello, after updating the app I am getting error message that 'Your device is rooted or....'. Even I reinstall the application it wasn't work for me. Then, I tried to connect with customer care, they also not respond as call continusly connecting with one of the Agent. I have sent a mail request to customer service, still I am waiting to response. Please, fix the bug from the app otherwise you loose customers. Thank you!
10 people found this review helpful
Nations Trust Bank PLC
November 18, 2025
Hi, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.

Nafees Nawzer
Has always been a fan of the app. However after the latest update, it says as most have mentioned "Not secure and that the phone is rooted". My phone isn't rooted. and I tried installing the app in a couple other devices but still facing the same issue. Re-Install doesn't work
5 people found this review helpful
Nations Trust Bank PLC
November 14, 2025
Hello Nafees,
We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.