
Dilanka Jayawardena
At first when I was loggin to the app it displayed "google play store is not updated or unavailable" There was no such issue with my phone. Then I went on to uninstall and reinstall the app, now it says Im logging in from multiple devices. I cannot use the app. I see so many other users have also raised the concern, but seems there is no solution.
12 people found this review helpful

Brinthan Thavaneswaran
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Moving from HSBC, this app was working fine before the transfer. now it keeps on saying New error. "Multiple device login attempts have been detected... " 🤷🏾♂️ Mailed the customer service mail and no response so far. blocking me from using the app. It is disappointing how this transition has become a pain. Update: been told to call customer hotline to fix it. been waiting for more than hours in call, with no one attending it. Horrible Banking service. HSBC was way better with customer service
2 people found this review helpful
Nations Trust Bank PLC
May 2, 2026
Hello Brinthan,
We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details and concern with us at customerservice@nationstrust.com. We truly appreciate your cooperation.

Dilupa Herath
Having the worst online banking experience right now. App doesn't load at all. keeps on throwing error messages. Had to switch due to HSBC acquisition, and decided to cancel the cards immediately, based on the problems with the app.
4 people found this review helpful
Nations Trust Bank PLC
May 4, 2026
Hi Dilupa, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details and concern with us at customerservice@nationstrust.com. We truly appreciate your cooperation.