
Dilanka Jayawardena
At first when I was loggin to the app it displayed "google play store is not updated or unavailable" There was no such issue with my phone. Then I went on to uninstall and reinstall the app, now it says Im logging in from multiple devices. I cannot use the app. I see so many other users have also raised the concern, but seems there is no solution.
1 person found this review helpful

Dilupa Herath
Having the worst online banking experience right now. App doesn't load at all. keeps on throwing error messages. Had to switch due to HSBC acquisition, and decided to cancel the cards immediately, based on the problems with the app.
1 person found this review helpful
Nations Trust Bank PLC
May 4, 2026
Hi Dilupa, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details and concern with us at customerservice@nationstrust.com. We truly appreciate your cooperation.

Gayan Kirindage
Currently, I am experiencing an issue when opening the app, which displays the message: 'Your device is rooted or has suspicious apps installed.' Even after reinstalling the application, the same error persists. I have noticed that several other users are facing the same issue, but there has been no clear feedback so far. I believe this may be a bug and hope it will be resolved soon.
20 people found this review helpful
Nations Trust Bank PLC
November 17, 2025
Hi Gayan, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.