
JAMES
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I tried to convert some airtime to cash. The airtime was successfully transferred to you, and I waited for payment. The transaction has been declined without any reason and no refund has been made. Your customer service has been very slow, not useful and very poor so far. I wish I had read the reviews first . I have to make an audio recording with the network's customer care before anything can be done? These are signs of dubious transactions If you can't process on time, simply refund.
8 people found this review helpful
Aimtoget Technology Limited
April 13, 2026
Hi, James. We sincerely apologise for the inconvenience this has caused. For a declined transaction, a confirmation from the network provider is required and this can be gotten by contacting them on their verified communication channels either calls or texts.

Olaniyi Ogunsola
the app is nice. works well... my problem is the failed transaction is too much. always telling me the maximum balance of a particular number had been exceeded and thus my transaction can't be processed. so I have to reduce how much I'm converting. also, I once got debited for a failed transaction and nothing was done about it.

ihendu michael tam
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The Play Store should consider implementing a mechanism to inform users that this application may be fraudulent. Imagine converting your airtime to money, only to find that you are unable to withdraw from the wallet. When the issue is reported to customer service, they continuously apologize and assure you it will be resolved, yet after four days, the problem persists. It is advisable to refrain from using this application, as Aimtoget appears to be deceptive...
6 people found this review helpful
Aimtoget Technology Limited
April 7, 2026
Hi, Ihendu. We sincerely apologise for this experience. Kindly share a screen recording of you retrying the withdrawal process and include the phone type. Please, forward the above information to support@aimtoget.com for prompt resolution.