El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

Delicious Rewards. Juicy Benefits.

Join Loco Rewards and earn points every time you order El Pollo Loco in the app, on our website, or in a restaurant. Then redeem your points for a feast of rewards.

The best deals are in the app! Get personalized offers, birthday rewards and exclusive access to new menu items and experiences. Plus, use special app features to order ahead, save your favorites, pay from your phone, and redeem points for free food.

Download the app and start eating today.

Ratings and reviews

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That's the only issue with this app I've ever had of any kind. Hopefully the other similar recent reward issues that I haven't seen yet get resolved as well. I always order through the app and not the counter so it's all nicely integrated, and no receipts to scan.

I've got issues with the app since the major revision. Primarily, the loss of the capability to scan a receipt for points leads to me losing a lot of points. Either the worker is busy and doesn't have time to scan my phone, or the stores scanner is flakey, or I paid first and they tell me I have to scan the phone before paying, blah blah blah. Plus, I tried to input a coupon code into the app today and it wouldn't take it... But it worked fine when I handed it to the worker.

What’s new

Delicious Rewards. Juicy Benefits.

Join Loco Rewards and earn points every time you order El Pollo Loco in the app, on our website, or in a restaurant. Then redeem your points for a feast of rewards.

The best deals are in the app! Get personalized offers, birthday rewards and exclusive access to new menu items and experiences. Plus, use special app features to order ahead, save your favorites, pay from your phone, and redeem points for free food.

Download the app and start eating today.