El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.

Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

$5 reward for every $50 spent. See https://www.elpolloloco.com/rewards/ for more information.

Ratings and reviews

This app is ridiculous. It's hard to navigate within the app, if say you wanted to add on to an existing order, you have to back pout to the main menu because it's taking you straight to the pay option! Then, the app won't recognize nice any of the coupons. I tried to scan the QR code, and when it wouldn't accept it, I entered the code manually. It still wouldn't accept it! It wasn't able to scan my credit card either! So, I'll just order a burger from a working app...🙄

The app is great, almost no problems. Except none of the current coupons ever load in on the offers tab where it would show you coupons. There also isn't a way to scan coupons in to your app either. Nobody likes to walk in the store with a coupon and wait, especially during quarantine. This is the only gripe i have with it. The rest is fantastic. Excellent menu lists, easy to check out, customization options are all there.

It is somewhat easy to do a regular order, yet confusing when trying to use the coupons or other promotions. It's not easy to find the scan for points. Also not enough options inside the menu like the option to have no ice. Can you allow people to use the rewards dollars they earned to pay for a promotional meal. Would like to also have pickup at drive through option, especially when the done in part is closed.

What's new

Updates to our terms and conditions to bring you a better Loco Rewards experience.