El Pollo Loco - Loco Rewards

- June 5, 2017

Everyone

Food & Drink

( 283)

El Pollo Loco - Loco Rewards- screenshot thumbnail

Description

Conveniently order from the menu, order catering, pay in advance, request delivery and earn and redeem points with the El Pollo Loco app.

Automatically earn points with every qualified food and beverage purchase. Receive special rewards and offers, and redeem rewards for free food and drinks directly from the app. Place an online order and either Skip the LineR when you pick up, or order delivery direct to your door.

Features:
• Order: Place an order in a few clicks or customize and create combos
• Catering: Order catering and pay in advance
• Rewards: Earn points with every qualified purchase. Check reward status and news
• Redeem: Redeem earned points for food and drink
• Pay: Use a stored credit card to pay before you arrive at the restaurant.
• Pick-up: Select your pick-up time and go straight to the pickup counter.
• Delivery: Order delivery direct to your door (select locations. More coming soon).
• Locate: Find a nearby location and view maps, directions and business hours.
• Menu: Browse the menu and view nutrition information
• Favorites and Order History: Save favorites, view and quickly place an order.
• Offers: Redeem an online order coupon code.
• Your Account: Create an account profile to quickly and easily place an order, store payment types and save your favorite orders.

Reviews

3.9

283 total

5 180

4 23

3 14

2 11

1 55

Rico Gilbert

The new version of this app is a mess. It's slow. Every time I order it has to find locations. Why doesn't it save a favorite location? Then it doesn't always include the restaurant I use almost every time (1 minute from where I work). When I try to redeem an offer, it gives me a code number, but then I have to leave that screen to create an order. So I have to write down the code to use, and when I enter the code, the app doesn't recognize it. So it's useless. It should just take you to the order screen and automatically fill in that code.

The system is always down at my local restaurant, despite ads plastered everywhere. Can't earn, difficult to redeem. Sent in a technical issue e-mail and still haven't heard back after 4 weeks. Possibly the worst rewards program I've ever used.

E.V.S 9

It definitely was not worth my time, how can you have a system that does not allow you to go back to the scannable bar if it has not been used! Then again its probably on purpose gor their convenience. Better fix that Pollo Loco.

Claudia Gamboa

I installed the app a couple of months ago and received an email stating that i get a free taco platter... No free taco platter so uninstalling. Not enough rewards to keep the app Plus I hate it when companies lie and send useless emails.

Rafael Macias

No location at all have scanners for the app, code for free entree does not work, not even allowed to earn points yet. Why launching an app that is not ready to use on any of your restaurants?

Ryan Huggins

Stores are unable to redeem the rewards in Ventura County, CA. Useless app if the stores can't get the rewards to work. Tried multiple rewards at multiple locations. This issue had happened to several members of the family, each with different accounts. Please fix.

User reviews

Rico Gilbert June 12, 2017

July 13, 2017

E.V.S 9 August 8, 2017

Claudia Gamboa August 14, 2017

Rafael Macias July 1, 2017

No location at all have scanners for the app, code for free entree does not work, not even allowed to earn points yet. Why launching an app that is not ready to use on any of your restaurants?

Ryan Huggins June 24, 2017

MizzzJulie S June 23, 2017

Nice attempt, needs work. This app is SLOW and there's no way to order extra items like more tortillas for your chicken meal or more sides of dressing. There's redundant clicking when starting the order process. And again, the app is slow. Frustratingly slow. I hope this apps gets improved upon very soon. El Pollo Loco is one of my fave fastish food places.

Mecca Herd June 13, 2017

This is a horrible app. I just downloaded it redeem the "free entree" I hit redeem it went away. Just opened it again to purchase my food and the code said unable to use multiple times. I never even used it. The cashier looked confused and said they don't know how to use it. I'm deleted this app.

Tania Ramirez June 23, 2017

I downloaded app and signed up n for rewards and DID NOT recieve the free entree you are supposed to get for sign up. My husband did get it on his phone except me. We also ordered online and picked up at drive thry but was told we have to come inside! Really then i rather just order at drive thru then thru the app.

tinpot1001 July 30, 2017

Don't get delivery. Food was wrong even though the receipt was correct. Was supposed to be add cheese but came with no cheese. When we called they only offered a $5 discount towards next purchase would not send out a corrected order. Corn tortillas were falling apart. Tacos had hardly any sauce and chicken was burnt.

August 20, 2017

Not sure why all the bad review...I love it! So easy to order online and redeem coupon or freebie ( use code NinaFrence1755 at signup free $7 meal !!!) on the app (it's true cashier's are overall confused...that's worked well though...3 free meals where they let me keep the coupon cuz they could not figure it out..so I'm ok with that/if u order in the app you eliminate the human error) And redeem your gift online SO EASY...NO NEED TO DO ANYTHING except hit the "redeem" button..very impressed with the app (also El🐔Loco is good....lots of options/many things that are healthy too...)

Raffi Kilejian July 11, 2017

Very poor rollout. With my first reward, the store in Reno, NV unable to redeem. I emailed the app makers, heard nothing. That was a week ago. Second time at a different Reno, NV store I tried using another reward with a coupon. They took my reward but then told me they couldn't take my coupon (which was handed to them first); and the equivalent was the same price as the reward. Needless to say, it has been frustrating. The store employees didn't know about the exceptions until they try to redeem, and when it didn't work the first time, the manager couldn't figure it out either. There needs to be more store training and more explicit notification of the limitations. Oh, and it would help if the app makers respond to their emails as well. Update: They got back to me two weeks later with what seemed like a standard message telling me to make sure I am redeeming the reward "within the guidelines" and not addressing my specific inquiry. Thanks guys. :/

Ju Ge June 16, 2017

Manager at Arcadia store refused to honor free entree (up to $7)with ANY purchase. I bought a salad with $5 coupon, manager said I was getting something free that cost more than the $5 purchase. Never going back again.

July 11, 2017

Staff don't have the training on how to redeem the Rewards. They had to scan 5 times, despite manager's help, but ended up charging a different item that somehow worked....so ended up getting a wrong item.

raul hernandez June 26, 2017

Order placed...Food NEVER delivered...App said it was...called Cust. Svc...was told they have no clue what happened and needed to contact the actual restaurant...called and said they have no clue either and couldn't give me ANY information...I was still charged for the food...I had to open a dispute with my bank so they can reimburse me.

damian ferr July 8, 2017

Cashiers don't know how to use it, so many times, I have to pass my points.

Claudia C. July 19, 2017

I just downloaded the app and I'm ready to delete it. I tried to place an order online but I wasn't able complete my order. I'm beyond frustrated.

Cynthia Panameno August 9, 2017

I didn't get my reward of $7 entree fix it it's false advertising

July 28, 2017

Is any on else having trouble applying a coupon code?.. this is frustrating.

Al Melillo July 20, 2017

App gets stuck loading when I am at El Pollo Loco.

Tina Perez August 1, 2017

It took forever to order the food online !!!...I ordered the NEW taco platter ..with no thigh meat ,which was a option.....and I didn't get any meat on the tacos at all...that was so fowl...😱

Kurt Wallace July 12, 2017

If you do the rewards don't order bc it erased my $7 and the people in store can't do anything to help. Order before you redeem the rewards. Whoever made this app didmt do a good job.

Fernando H. July 15, 2017

Order delivery changes to pick up. Can't cancel cant call . Don't install.

Richard Sabillon June 23, 2017

Easy to use app As soon as I purchased my food I asked the chasier how do I get my points easy if give me the number you put on the app you'll receive your point's and little do you know I got every point plus a free entree

Karen Moreno August 18, 2017

DON'T USE THIS APP. I TRIED TO BUY CHURROS WITH MY FREE 7 DOLLARS AND THEY DIDNT LET ME 😠

Rachel Sheib June 15, 2017

I love El Pollo Loco. Yum yum

Alison long August 19, 2017

App its not giving me access to my rewards and to get my points that I'm interest to get

July 8, 2017

it got to 95 points and wont scan any more reciepts el pollo wont respond i fell like i got scammed

Kathyhog Hab August 13, 2017

Can't get app to open when I go to El Pollo Loco

July 24, 2017

App didn't work.

Chris Snitselaar July 27, 2017

Shouldn't need to sign up just to look at the menu.

June 27, 2017

The food is good and the service is also.

Kay Michelle July 30, 2017

Very straight forward and easy to use. Really like the functionality of this app and will reccomend it.

Elizabeth Ferrer July 27, 2017

Elizabeth8755 for 5 dollers off

Ken Graham July 8, 2017

I love El Pollo Loco. The chicken is so incredibly tasty.

Armando Jonson July 9, 2017

doesn't work

Edgar Ramos July 26, 2017

Easy to use, even easier to earn rewards. Highly recommend.

Christine Joe August 13, 2017

I've really enjoy the staff at the local store.

Ronald Reyes August 21, 2017

I definitively like the ease to use it.

Gr To June 15, 2017

213MB, really?????

What's New

- Updated QR code to allow earning points by scanning the QR code at the POS.

- Minor Improvements in ordering flow, there will be a confirmation screen when the order is placed successfully.

Additional information

Updated

June 5, 2017

Installs

100,000 - 500,000

Current Version

2.0.1

Requires Android

4.1 and up

Content Rating

Everyone

Learn more

Permissions

Report

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Offered By

El Pollo Loco Developers

Developer

Visit website Email help@punchh.com Privacy Policy

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