The new version of this app is a mess. It's slow. Every time I order it has to find locations. Why doesn't it save a favorite location? Then it doesn't always include the restaurant I use almost every time (1 minute from where I work). When I try to redeem an offer, it gives me a code number, but then I have to leave that screen to create an order. So I have to write down the code to use, and when I enter the code, the app doesn't recognize it. So it's useless. It should just take you to the order screen and automatically fill in that code.
The system is always down at my local restaurant, despite ads plastered everywhere. Can't earn, difficult to redeem. Sent in a technical issue e-mail and still haven't heard back after 4 weeks. Possibly the worst rewards program I've ever used.
It definitely was not worth my time, how can you have a system that does not allow you to go back to the scannable bar if it has not been used! Then again its probably on purpose gor their convenience. Better fix that Pollo Loco.
I installed the app a couple of months ago and received an email stating that i get a free taco platter... No free taco platter so uninstalling. Not enough rewards to keep the app Plus I hate it when companies lie and send useless emails.
No location at all have scanners for the app, code for free entree does not work, not even allowed to earn points yet. Why launching an app that is not ready to use on any of your restaurants?
Stores are unable to redeem the rewards in Ventura County, CA. Useless app if the stores can't get the rewards to work. Tried multiple rewards at multiple locations. This issue had happened to several members of the family, each with different accounts. Please fix.
- Updated QR code to allow earning points by scanning the QR code at the POS.
- Minor Improvements in ordering flow, there will be a confirmation screen when the order is placed successfully.
Quickly order, pay, reload your Starbucks Card and earn free drinks or food.