Great app except it wont let you customize your order too well. My son wanted a burger with Ketchup & Mustard only, but it forces you to also pick a standard condiment like mayo or tomato, and then you have to edit it at the store. Annoying
The app hasn't been working lately. It even switched locations on me. The two locations said they needed to cancel and replace the order but it's a business card that the funds don't go back to right away so there is no way to use it then at that point. One of the worst experiences at portillos thanks to a stupid app. So now I go to a business meeting without food. Thanks.
Restaurant says for delivery I have to use app. App SUCKS! so bad that it took half hour cuz of all the error out messages ! Then I get to the end and it says no delivery available!! I check the pickup option then it wouldn't place my order!! Had to call back, place 10 orders over phone and drive to pick up myself!!
1st try at online drive through order was a bit of a fail. Wrong burgers, no fries, no onion rings, and the burgers they did give us were 'end of the day grill burners'. Spoke with manager, and they went above and beyond to make it right. Mistakes happen. We'll be back!
The App itself is nice with good options for customized food items, but when my mother and I went into the building to pick up our order. We had to ask two people were to go and then had a very rude woman at the front desk where the online pick up was located ask us to tell her what we were there for when were standing directly under the small "Online Pick-up" Sign. We then had to wait while she gathered the pecies of our order together. The whole experience at the New Lenox location was horrible so we will not be using the app again and will instead go thru the drive thru only where we have never had an issue or bad experience.
would love to have an additional comments section. so I can say I want fries extra crispy or a dry beef and cheddar with juice on the side. kinda pointless if I cant customize those things
Misc. updates to the online ordering experience.
Not Hotdog is an app that tells you whether your food is a hotdog or not hotdog.