On Call Central

Acumantra Solutions, Inc.

About this app

On Call Central puts your medical answering service in your pocket. Take call, return patient calls, and manage your practice's after-hours communication from a fast, secure app.

Completely rebuilt from the ground up for iPhone, iPad, and Apple Watch, the new On Call Central opens faster, feels instantly responsive, and uses up to 77% less memory than the previous version, so it stays quick even on older devices.

CALL PATIENTS DIRECTLY, IN THE APP
• Tap to call patients back right from a message, using your practice's caller ID instead of your personal number
• Receive incoming calls in the app like a normal phone call
• Automatic fallback to callback dialing when your network is weak, so calls always connect
• Mute, speakerphone, and live connection quality indicators

YOUR MESSAGES, INSTANTLY
• Listen to voicemails and call recordings in the app, or read the automated transcription instead
• Critical alerts (with your permission) make sure patient calls sound through even when your phone is on silent or Do Not Disturb
• My Calls, All Calls, and Archived views with unheard badges
• Push notifications the moment a patient call comes in

SECURE CHAT, REIMAGINED
• HIPAA-focused messaging with your care team: reactions, read indicators, and photo, video, and audio attachments
• Message retention and expiration controls for compliance

MANAGE ON-CALL FROM ANYWHERE
• See the on-call schedule at a glance with month, week, and day views
• Quickly change who's on call and create schedule exceptions
• Set your availability status and manage contact methods: phone, SMS, email, even pagers
• View and manage your practice's phone menus and create exceptions

APPLE WATCH COMPANION
• See who's on call right on your watch face
• Review calls and read transcriptions from your wrist
• Update on-call assignments, change your status, and send quick chat replies

BUILT FOR IPAD
• True split-view layouts and a Command Center dashboard designed for the larger screen

SECURITY FIRST
• Face ID, Touch ID, and PIN app lock
• Encrypted credential storage and app-switcher privacy screening
• Built for practices that handle protected health information

FOR EVERYONE
• Available in English (US, Canada) and Spanish (Latin America, Spain)
• Full VoiceOver support, Dynamic Type, and WCAG 2.2 AA accessibility as standard
• Light and dark mode

On Call Central requires an active On Call Central account. Secure Chat and EHR integration (Modernizing Medicine) are available on participating accounts. Questions? Reach us at [e-mail] or support.oncallcentral.com.

Ratings and reviews

Update- after upgrading to the new version everything seems to be fixed. Thank you. App is very buggy on my Samsung Edge 7. After receiving a call and listening to the message on speaker it renders my phone speaker useless unless I restart my phone. It also disables my bluetooth if I am listening to a blue tooth speaker unless I restart. Also when I listen to the message on speaker it often doesn't even play loud enough to hear the message. I have to put the speaker up to my ear to hear it. It's very frustrating- especially when i have to use the app multiple times a day. I constantly have to re-authenticate everytime i switch to another app even if my phone is still on. It is not a pleasant experience!

with the new version I am not able to enter exceptions. It doesn't allow me to save start date and time or end date and time. A window pops up with calendar to pick a date and a time button. But no option to save. I tried reinstalling. I have android Galaxy S21.

Excellent application. Very convenient for myself and my patients. The ability to call back from the app is a real time saver. The transcription of the message, although not perfect is a great feature as well as the ability to listen to the patient message.

What’s new

• In-app calling: call patients directly and receive calls in the app
• Critical alerts: never miss a patient call, even on silent or Do Not Disturb*
• A dramatically faster, lighter app for Android
• Redesigned Secure Chat with reactions, read indicators, and attachments
• New schedule views with quick on-call changes
• Biometric app lock, Spanish and Canadian English support, and full accessibility