
Ryan M
- Flag inappropriate
- Show review history
Update: Our rep from Regence just notified us an update was just made and bugs should be resolved. I am now able to get logged in (both desktop and mobile) so whatever you all just pushed to production seems to have fixed the immediate bugs I ran into. I still haven't had a chance to use the app yet, but at least now I can log in. I will now update to 3 stars, since I can log in. Will adjust rating appropriately once I've had a chance to use it. Constantly get login failed or no network connection error. The one time I was able to log in, was stuck in a loop of creating and verifying pin. Didn't make it any further than that. Many of my co-workers have had issues as well with the app. Terrible to release an app that is so full of bugs, where is your QA?
2 people found this review helpful
Onlife Health, Inc.
January 29, 2021
Hello Ryan, Thank you for posting a review. We’re sorry to hear you (and your co-workers) are experiencing login issues. We'd like the opportunity to investigate your feedback further. Please contact us at 855-861-9396 (Monday through Friday 7 am to 9 pm CST) and a member of our team will help troubleshoot your issues. Thanks! ~The Product Team

Jenika Sigmann
Cannot login! I've tried logging into this app so many times both through the Regence app into this app, and directly onto this app. Nothing works! I've uninstalled it/reinstalled it a few times with no luck. I can login to their desktop website no problem, but not the app. Same login information and everything. Super disappointing as I was hoping to use the app to get my Fitbit to sync as it won't sync through the website. If I could give it zero stars I would.
3 people found this review helpful
Onlife Health, Inc.
April 27, 2023
We're sorry to hear about the troubles you've experienced logging into the app. We'd be happy to take a look into this for you. Please contact us at 877-709-0201 (Monday - Friday, 7 am to 9 pm CT) and a member of our team will be happy to assist you. In the meantime, please make sure you've updated to the latest app version (11.3.0). Thanks!

A Google user
Tried installing to sync with Samsung Health but it doesn't work. I can't even turn on the little slider indicator, but this app still runs in the background hogging resources. If the programs revolve around logging health data, and they advertise that they can sync with the one I've been using for years, they should really make it work. I'm not ready to leave a reliable app and years of history for a company that may change next open enrollment...
8 people found this review helpful
Onlife Health, Inc.
February 12, 2020
Hi Andi- We apologize for the inconvenience and understand your frustration. We are aware of Samsung Health data syncing issues, and are actively working on a fix. In the meantime, please contact us at 855-861-9396 (Monday through Friday 7 am to 9 pm CST) and a member of our team will provide an interim solution. Thank you. ~The Product Team