
Colin Harris
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I am updating my review to 1 star. The app continues to not work on my Samsung tablet with the error "Required output protections are not active". I did contact Technical support and went through all the details with them. They have called me back 3 times and on the request of the "back room" have had me try different things. None of them have worked. Cache has been clear, app uninstalled, installed, new version Dec 15. No fix yet. Tech department says it has to be in the coding of the app. HELP
Hi Colin. We'd like to help but would require specific details to understand your issues. Please reach out to our Technical Team at telus.com/support through our chat option or at 1-888-811-2323 so we can investigate your issues.

D Unrau
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Telus TV does not allow you to watch recorded shows on any devices, even when in you are in your own home. And also note: The Shaw TV app allows you to not only watch recordings on the app at home but also anywhere else away from home. Shaw TV also allows you to do everything else away from home, set or manage recordings, watch recordings or live TV and also watch any on-demand programming. As of Jan 18th 2020. Optik TV has basically stopped working on my phone and tablet.

Randy Sidhu
Hi. My Telus Tv Plus app sometimes freezes on my Google 4 K Streamer on my tv. I cannot scroll down, across etc on my streamer remote. I reinstalled the app uninstalled the app, which worked fine after. but sometimes after a week week or 2 it freezes again. what would be the solution too fix this problem.?
Hi Randy, please reach out to telustvappsupport@telus.com so that we can help; it would be good to know more details like what happens before the app freezes; is it during navigation, playback, app startup? And if playback, is it Live, On Demand, Recordings? Are you connected via ethernet or Wi-Fi?