My TELUS

TELUS

About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Ratings and reviews

The app is ok for seeing your usage but full of ads trying to sell you services. I would like to log in and be able to see what plan I have and what is included. Try to find that, it's next to impossible. Maybe try to make an app that is actually useful and not just a marketing tool. When I try to log in on the web it says to open the Telus app for a code but there never once has been a code even though I have two factor authentication set up, so i am unable to log in on the web. Frustrating

The app login does not work. i tried to sign in with my new phone and it doesn't work. however, when I logged off on my old phone, and try to log in, the same result happened. The only way I can log in, it's on a website, which it's the only way that works. I hope the next update. They will fix this issue.

This app is utterly useless. It never accepts my passwords which results in me requesting a password reset email, which arrives in my inbox without a link, consistently. Finally leading to me being on the phone for 2 hours just to give Telus my money. Every month. Just use the browser version it actually works and will save you from going bald!

What’s new

We’ve been working hard to improve your experience using the My TELUS App. Here are a few new and updated features you can expect while using the app:
-New and improved Rewards Home screen to help you easily review and redeem your rewards
-Improved methods to test physical damage to your phone through the app
-You can now access support right from the nav bar
Thanks for using My TELUS App. We're always working to improve your experience.