Origin Energy Gas Internet LPG

Origin Energy

About this app

Are you an Origin customer? Just download our free Origin app, log in using your Origin My Account details and you're ready to go.
With the Origin app you can:

See all your services in one place - electricity, solar, batteries, natural gas, broadband, LPG and hot water.

Pay bills, arrange a payment extension, or a payment plan with just a few clicks.

Check how much energy you’re using. Our usage graphs show your historical and current usage data for electricity, hot water and natural gas.

Get discounts, collect points and get rewarded! With Origin Rewards you can save on your groceries, movie tickets, electronics, fuel and more.

See the solar you've fed back to the grid and all the credits you've earned.

Manage your LPG account, order gas bottles for any of your locations, pay invoices and track your deliveries right to your door.

Access help - just message us! No queuing needed – ask us your question and we'll send you an alert when we've replied.

Important info:

This version of our app is designed for residential customers with electricity, solar, natural gas, LPG, internet or hot water. If you have a business account, don’t worry—we’re working on a version just for you. Stay tuned for updates!

We’re always looking to improve, so visit the feedback section in the app and share your thoughts!

Looking to switch to Origin? Visit originenergy.com.au/plans

Ratings and reviews

Two weeks after extending my due date the app still states my old due date and states 'overdue'. I contacted Origin via email one week ago about getting this corrected and as of yet I haven't heard from them. Very poor customer service and a very poorly designed app that doesn't keep up with changes to your account.

Frozen asking for feedback. Here's my feedback - 1 star review. Origin have been a huge time sink - what should be simple task has taken a long time dealing with bad UX of their app and countless calls to their call centre. To add to that, Origin do not give a competitive rate when using a energy comparison website.

I actually really like the app and I use it daily. The EV charging is fantastic. However it's really frustrating that you have to log back in every time you open the app, and to log in you need to enter a code via SMS or email... every time. Can you please add a fingerprint 2fa or a "keep me logged in" button?

What’s new

Our techies have smoothed out some tweaks behind the scenes.
Got ideas for updates? Send us feedback and we’ll see what we can do!