Ricardo Martins
It is a very good initiative. However there's a lot to be improved, specially in the app. For example, it seems the geolocation is not shared with the person who is doing the fix, and you need to be precise on the address. Some types off gives are assigned to the wrong entity(ie: light poles assigned to energex, where should be council) and you can't redirect. You can't also update a case with some additional info in the app, and so on. But I'm pretty sure it will get better and better soon.
2 people found this review helpful
Snap Send Solve Pty Ltd
June 9, 2024
Hi Ricardo, we are sorry to hear about your experience with the App. We are always looking to improve our app and enable our Snappers to help better their communities. If you have specific issues please feel free to contact our support team at contact@snapsendsolve.com or check out our help page linked here https://help.snapsendsolve.com/en/.
Paul Cockerall
Found it very useful around Melbourne when I notice something that needs some attention, this app gets the message through to the right people to take care of it. Have used it for things like: dumped shopping trollies and dumped rubbish, road stormwater drainage and flooding, and illegal parking issues.
Snap Send Solve Pty Ltd
July 24, 2024
Hello Paul! We are thrilled to hear you are enjoying the app! We are excited to see more of your snaps come through as you continue improving your community.
Glenn x
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Apps seems good, straightforward to use and very useful on the face of it. Unfortunately, you're relying on a council to actually respond and act which they aren't known for. Submitted a snap 10 days ago, was promptly "viewed" and subsequently ignored. Tried following up but no joy.
2 people found this review helpful
Snap Send Solve Pty Ltd
March 20, 2023
Hi Glenn, sorry to hear your report has not been resolved. All reports submitted on Snap Send Solve are instantly sent to the relevant Solver. Can you please share more information about this report and email us at contact@snapsendsolve.com. Thank you.