Snap Send Solve

- July 17, 2016

Everyone

Lifestyle

( 290)

Description

Snap Send Solve is the easiest and most convenient way to get things fixed anywhere in Australia and a number of places in New Zealand.

Snap Send Solve lets you quickly and easily report to every single council across Australia and several in New Zealand, as well as a growing list of new authorities, on various issues such as:
- Damaged roads
- Graffiti
- Litter
- Broken playground equipment
- Parking
- Street Cleaning
- Animals
- Noise

Your reports are sent directly to the right place and there are no accounts to sign up for.

Have questions, problems, or feedback? Contact us at contact@snapsendsolve.com

Reviews

3.8

290 total

5 132

4 58

3 38

2 24

1 38

Jesse

Great idea, terrible implementation. It is impossible to set a location other than your current location. This is frustrating and in many cases makes the application unusable. The photo framing tools are clumsy, confusing and I suspect don't work. In short, for this app to be useful, there needs to be a much higher degree of QA or testing.

Wendy Thomas

Problems with email message and custom location I use this app a lot, however lately the description doesn't show in the email any more & I have to retype it in, otherwise only the photos show with no explanation. This is very annoying. Also I've never been able to set the custom location. If I report it later, it just has the current location, & I can't change it to the correct location. Therefore the message would get sent to the wrong council!! Then I get an email saying, I need to send the message to another council, defeats the purpose of app!

Jason van der Paal

Rubbish doesnt work most of the time Servers are often unresponsive, you cant set a custom location and if you close the app you lose all the photos. Better off using gmail.

Geoff D

No Outcome Location is out so have had to manually write address in subject. Sent in requests regarding dumped rubbish that have not dealt with days later. Seems like no one is responding.

Chris Whalen

Location CAN be set, so ignore all the bad reviews about this. It's simple...just turn off location on your phone and then search for the address in-app.

Barry Smith

Just tried to use this app and couldn't get past the categories - very limited number of choices. What if I want to do more than tell a chain store about a lost trolley?

User reviews

Jesse June 25, 2017

Wendy Thomas January 3, 2017

Jason van der Paal August 22, 2016

Rubbish doesnt work most of the time Servers are often unresponsive, you cant set a custom location and if you close the app you lose all the photos. Better off using gmail.

Geoff D January 16, 2017

No Outcome Location is out so have had to manually write address in subject. Sent in requests regarding dumped rubbish that have not dealt with days later. Seems like no one is responding.

Chris Whalen October 14, 2017

Location CAN be set, so ignore all the bad reviews about this. It's simple...just turn off location on your phone and then search for the address in-app.

Barry Smith June 5, 2017

Just tried to use this app and couldn't get past the categories - very limited number of choices. What if I want to do more than tell a chain store about a lost trolley?

Steven Pritchard October 18, 2016

Good app but people should contact the super markets direct to pick up shopping trolleys. Contacting the local council just wastes time as they have to go and investigate and then all they do is call the supermarket.

Ant Pearson July 2, 2017

Just downloaded and found the first problem. You can't report something if you're not actually in that location. Given it is not really practical (or safe) to stop on a busy road to take and photo and then make a report about a pothole, how about allowing people to select the location later? That would make me sense imo.

Ken V March 31, 2017

Try to put in correct address for location of incident, but keep jumping back to GPS location of where I am. PS Over 12 months later problem still has not been fixed. Uninstalled

Tina B July 4, 2017

I managed to use this app once and now it won't work. Get as far as location and then it just freezes. Great idea but not working as it should. Please sort out the bugs.

Scott Mundy September 21, 2016

Potential, but buggy Great in principle, but who wants to stand beside a busy road filling in a form. Why you haven't solved for the constant geo-location refresh is beyond me!

A Google User August 16, 2016

Keeps zooming to current location Used to love this app but now keeps zooming to current location so can't report on issues observed after my ride. Great idea, only wish it would actually get the local council to do something

Rik G December 6, 2016

Cant set location I need to send a report but cant as the location always goes to my location every second so if you try to set it somewhere else it automatically moves back to your location after 1 second.

Snap Send Solve Pty Ltd May 7, 2014

Hi Rik, we just released our brand new version that we've been working on since before Christmas. We'd love you to take a look and give us your thoughts on the update - thanks!

Rob Dines September 16, 2016

Needs an email account I went thru the entire process of submitting a report to my local council to find i needed an active email account to submit it. I deliberately don't have email on my phone and was expecting the app would submit the form rather than turn it into an email for me to send. I'll just stick to emailing my local council directly (from a computer) rather than using an app.

Justin December 16, 2016

This app doesn't even work You can't search for a location other than the one you're in. This defeats the purpose of the app. Great idea if it actually worked.

Davin Price July 26, 2017

Wonderful. I have had prompt response from this on recent attempts. Within 24 hours fallen branches and blocked drains disappear!

Andre du Plessis April 1, 2017

Is the "server error" a permanent way of saying this doesn't work and never will? Tried a few times and eventually gave up. Disappointing as it has much potential.

August 25, 2017

I've used this a few times and once I got the hang of sequencing the report in the right order, and ensuring location service is on and up to date, it works well. I've had good responses from the City of Melbourne to fix a few things already.

Monk Livelong September 28, 2016

My local council action many of the reports I send. [Note: This app can no longer see location data of photos I take within the app no matter which camera app I select. Location data is found if I use any app to take photos outside of Snap Send Solve]

Nathaniel Byrne February 11, 2017

Used to work way better. Unable to use custom location. Takes way too long to load.

John Wornham July 7, 2017

Used to be brilliant. Cannot set location properly anymore. No reply from admins about this issue. Pity...

Jonathan Gowland August 1, 2017

I agree with others: you can't set a location other than current device location. I ended up using the Snap Send Solve web page to submit my report.

June 16, 2017

If the location is not correct from your phone there is no way to change this. Therefore my request was sent to the wrong council.

Daniel Ioannidis May 31, 2017

Works well for all reports i have used it with many councils and work very good but some this like in my council area the tree report is sent to them but they don't do anything about it but probably depends on the council to.

Dominic Genn February 11, 2017

Doesn't work. Server doesn't respond. Have tried three seperate connections. All have the same problem.

Mark Kozakiewicz February 8, 2017

Ironically South East Water who apparently assisted with the development does not appear. Neither does VicRoads, Metro Trains, Yarra Trams, Public Transport Victoria, Woolworths, Aldi.....

EViLHuNTa August 18, 2017

Rubbish app couldn't connect to server. Unable to log report. Waste of my time

Snap Send Solve Pty Ltd August 25, 2017

Hi, thanks for your feedback. Can you please try again and let us know if the issue still persists?

Peter M Rainbird August 30, 2016

Great when it works. Normaly it is unable to find a server.

nate bluff August 15, 2017

Horrible app. Doesnt even locate correctly

Snap Send Solve Pty Ltd August 25, 2017

Hi Nate, what phone are you using and what error are you seeing?

Squishy Hippie May 24, 2017

Good app until recently when it started always showing "Unable to establish connection to the server" when trying to submit an incident.

AAA_MMM_RRR - 13 August 26, 2017

Good app, be even better if Sydney water, endeavour energy, rspca, vandaltrak and maybe policelink or crimestoppers was added. Also more options needed.

David Green July 23, 2016

FANTASTIC. It gets results. Very happy!

Archon Toten February 19, 2017

Great idea but app never works

D Currie December 11, 2016

This app for Christchurch City Council is New Zealand but your video describes the app to be for Australia

David Lyon January 23, 2017

Works every time regardless of where i am in the suburbs.

Paul Goodall May 30, 2017

App won't connect to server to submit report.

Dunkel Meister June 1, 2017

No one even takes a submission seriously. Great concept, delivery missing.

Greg Rawlinson August 17, 2016

Acknowledgement Brilliant way to speak with council just need reference no in return

sue Holland June 22, 2017

Brilliant interface.

Kerri C July 9, 2016

Love it. Fixed issue immediately! Submitted a snap send solve for a dangerous wire hanging over a path on Mt taylor - they fixed it straight away! Bloody great! Thanks guys!