Royal Mail Health

409 reviews
Content rating
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About this app

Royal Mail has teamed up with Pharmacy2U to deliver NHS prescriptions to you, for free.


Avoid unnecessary trips and queues to your GP or pharmacy by ordering your repeat prescriptions through the app.

It’s quick and easy to set up and it doesn’t cost you or the NHS anything extra. Simply order the medication you need and we’ll request the repeat prescription from your NHS GP digitally.

Your prescription is checked and dispensed by Pharmacy2U’s team of pharmacists. We’ll then deliver your prescription to your door for free.



Avoid running out of medication
Set prescription reminders so you know when it’s time to re-order your repeat prescription so you don’t forget. Choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication
Easily add new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your medications and they’ll appear on your list – simple.

Track your order
You’ll receive app notifications to keep track of your orders from GP approved to out for delivery so you know when your medication is on its way.

Award winning customer care
Our customer care team are on hand if you have any questions about your delivery. We’re open Monday to Friday, 9am to 5pm or 8.30am to 1pm on Saturdays by email or phone.

Free, flexible delivery
We can deliver your medication to you anywhere in the UK for free – just update your address book with your chosen delivery address. Select your delivery preference to have your medication delivered through your letterbox, or tell us of a safe place to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you.

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, just let us know when you register with us.
Updated on
Nov 7, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit

Ratings and reviews

409 reviews
Astro War
December 4, 2023
I can only give 1 star. While the convenience of a postal prescription is great, the service is let down by this Royal Mail app and it's reminders to order which despite turning off still arrive, long *after* I have re-ordered. Many other customers have also complained and nothing has been done, hence the 1 star. Listen to your users or like my local pharmacy you will lose business!!
5 people found this review helpful
December 5, 2023
Good Afternoon, I am sorry to hear this, please can you email us at with your details and a and this issue so we can look into this further for you. Kind Regards, Viv
Nathan Gutteridge
April 11, 2024
The app needs to make a bigger point of ensuring once you start using it that you need to inform your doctor's surgery of the change. In my case the pharmacy dispensed the prescription but were sitting on it waiting for me to collect which was absolutely no help given I had no means to do so which is why I was using the app in the first place.
April 12, 2024
Good Morning, when registering for the service we automatically become the nominated pharmacy and this updates on the NHS database which the GP can see and so can the local pharmacy. You should not have to inform them of a change of pharmacy as this is shown to them. Kind Regards, Kirsty
Joanna Francis
February 15, 2024
easy to set up , very simple ordering, helpful reminder for when to order so far no problems at all , my one negative thing is there's to much packaging for the tablets seems such a waste

What's new

• Bug Fixes

App support