
Mike E
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I tried several times to book flights with errors so frustrating. A great airline it is the app that needs MAJOR improvements. It makes me want to just book another airline. You put all your information in correctly then I get a message repeatedly. " ONE ERROR CHECK YOUR IMPUT " What input ??? doesn't explain or the fact you cannot do currency conversion at the end for payment.
Philippine Airlines, Inc.
September 16, 2025
Hi, Mike. Thank you for letting us know about your booking experience. We understand how frustrating errors can be and have shared your feedback with our team for improvements. In the meantime, you may continue booking through www.philippineairlines.com. We appreciate your patience as we work on enhancing the app.

Richie Bax
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**Edit 16th August 26. Can't even log into the app 🤦🏻😂** So bad... Always errors! App always comes back with no availability on this day. So you have to go to the website on a computer to search to actually book a flight. logged out constantly. It's just a really frustrating experience. Especially when traveling and you don't have access to a computer. no, I will not do your recommendation.... fix your app 😒 all other apps work fine without cache clearing and unstalling
13 people found this review helpful
Philippine Airlines, Inc.
July 19, 2025
Hi, Richie. We appreciate your feedback—it helps us enhance the app experience. Please try clearing the app cache or reinstalling the app. If the issue continues, you may submit a form at https://flypal.com/request so our team can assist you directly.

Michael
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The "Pay Now" button is not working. I'm clicking the "Pay Now" button multiple times...and it's just not doing anything. The most important part of business is payment. But it's not working on your app. I spent an hour or more choosing flights, putting in info, and choosing seats, and now I can't move on to pay? Now must close the app to start over. Huh? Hello Developers? I may have to choose another airline. This is a waste of time and too risky.
39 people found this review helpful
Philippine Airlines, Inc.
April 14, 2024
Hi, Michael. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you.
You may also try booking a flight through our website at www.philippineairlines.com. If you need further assistance, our 24/7 chat can help: https://bit.ly/3V4FiCk.