Unfortunately the app is not usable with a combination of app and server error messages. I tried to set up a new account about ten times but there was an app error each time. At this point I gave up on the app and tried using a kiosk on the street instead. The kiosk was stuck on the BIOS boot screen so it was also unusable. I've never had issues like this with bikeshare systems in other cities. It was a huge disappointment not to be able to experience Paris as I had planned for this trip.
14 people found this review helpful
March 31, 2022
Hello, we made an update and the error message is now fixed. We apologize for the inconvenience over the past few days. Feel free to review your comment if you use regularly the Vélib' app and find it useful.
Purchased a 1-day pass and successfully installed the app + enabled the NFC feature prior to our trip. Unfortunately the app was not usable: Could not get NFC to work (using a recent Samsung S21) and got a constant stream of server error messages. Had to call the support desk 3 times and they were definitely kind and helpful but overall Velib is an extremely painful experience, so would not recommend at all...
3 people found this review helpful
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Never got it working properly. The instructions were unclear (unlocking by NFC, codes or Navigo card?). App has inconsistent behaviour on different devices. The display on the bikes are really not helpful (no text, just confusing images). Was able to unlock 3 bikes on a subscription for 2 bikes? English translation isn't great ("deposit" is actually a fine). Took money from my account for nothing. Nice try Paris, but this system will need a lot of investment for it to work for tourists.
1 person found this review helpful