
Sean Email
App works fine but the information is all incorrect! App will say there are 6 bikes to rent but you go and they are out of order or in a pause mode. Basically unavailable. Most bikes you can rent have issues with them, out of alignment tires/pedal, pedals missing, pedal assist is broken or the seat only raises up half way. Highly recommend another app!!! They may be more expensive but there is a reason. If you go with Velib, you will definitely spend your vacation looking for a working bike.
1 person found this review helpful

Sohrab Saeb
It's generally a good service and unlike what other comments say, most bikes are in good shape. HOWEVER 1) electric bikes are not very useful as the pedal assist is not very strong, so I always use the mechanical ones which are fine. 2) As a foreigner, I can't add my card to the app. So every time I want a bike I need to use my credit card, which means every time there's a "pending" 300€ added to my card, which is a lot, because these don't go away quickly (I still have some from a week ago).
5 people found this review helpful
Vélib' Métropole
October 1, 2021
Hello, thank your for your feedback. Please note that electric bikes are always set on level 1 for a smooth start (by default). You can change the assistance level by pressing 1, 2 or 3 on the keypad. For more information, please watch our video tutorials: velib-metropole.fr/en/tutorials.