
Sohrab Saeb
It's generally a good service and unlike what other comments say, most bikes are in good shape. HOWEVER 1) electric bikes are not very useful as the pedal assist is not very strong, so I always use the mechanical ones which are fine. 2) As a foreigner, I can't add my card to the app. So every time I want a bike I need to use my credit card, which means every time there's a "pending" 300€ added to my card, which is a lot, because these don't go away quickly (I still have some from a week ago).
5 people found this review helpful
Vélib' Métropole
October 1, 2021
Hello, thank your for your feedback. Please note that electric bikes are always set on level 1 for a smooth start (by default). You can change the assistance level by pressing 1, 2 or 3 on the keypad. For more information, please watch our video tutorials: velib-metropole.fr/en/tutorials.

Kirubel Weldetensay
Terrible experience overall. Firstly, it's like they don't want you to use their service because their system refuses your payment multiple times before it finally works. And once you pay, get your code and try to put it in the bike, it refuses it. Error messages every time, even if you try on multiple bikes. Please never depend on it if you're in any urgent situation. It's very frustrating, I'll never use it again.

Benjamin Lange
Horrible experience to sign up. Resets everything when switching to a different app (e.g. to verify phone number) or when a password manager like LastPass is being used. After disabling the password manager and writing down my phone number first I am being greeted with an "Oops, there seems to be a problem with the server." Such a waste of time for nothing.