
Durshan Perera
The new update has many errors. After new update, it would not allow me to log in using either my password or biometric PIN. I had to uninstall and reinstall the app. Even after reinstalling, it still had many errors, and then it asked me to change my current password to a new one. After about 20 minutes of struggling, I was finally able to log in. However, the biometric PIN is still not working. This is what happens when application developers rely too much on AI prompts. Very disappointed.
4 people found this review helpful
People's Bank
July 15, 2026
Dear Valued Customer, thank you for your feedback. We apologize for the inconvenience. This biometric issue has been resolved in the latest version (v3.8.2). If you continue to experience the issue after updating, please contact our support team via 1961 (Local), +94 112 031 001 (Overseas), or info@peoplesbank.lk. Thank you for using People’s Pay.

sara purasinghe
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Really disappointing experience. The app is always buggy and takes too long to process transactions. It also keeps showing "limit exceeded" for no reason, which is very frustrating. I reported the issue, but customer support wasn't helpful. I hope the developers fix these problems and make the app more reliable.
2 people found this review helpful
People's Bank
July 15, 2026
Dear Valued Customer, for security reasons, transaction limits cannot be changed via the app. You may continue transactions within your current limit. If you require a higher limit, please visit your nearest People's Bank branch to request an increase. For assistance, call 1961 or +94 112 031 001, or email info@peoplesbank.lk

Kasun Premarathna
So many bad experiences. Since few weeks , the account balance shows as 0, on 'People's Pay' app, whereas the 'People's wave' app shows the correct amount. But can't pay from the People's Wave app because it shows 'daily limit exceeded. I sent an email a few weeks ago. Still no reply. Been using this account to pay for mom's nursing fees. Last year, had the same problem 'Daily limit exceeded' and since I am working abroad, I bought a ticket to SL to solve it. Now I have to do it again. OMG.
5 people found this review helpful
People's Bank
July 1, 2026
Dear Valued Customer, thank you for your feedback. We are sorry to hear about your experience. Contact our customer support team through 1961 (Local), +94 112 031 001(Overseas), or email us at info@peoplesbank.lk with your concern for further assistance. Our support team will be happy to assist you. Thank you for continuing to use People’s Pay