Provides the pool owner with great information to control the pool pumping and filtering needs. It's only been a month, but you can at the touch of a few keys can turn the system on and off, make pump speed changes, make pump operation schedule changes, and see the pool water temperature. The app is intuitive and easy to use, and I've experienced no problems with it. Thank you
1 person found this review helpful
Hi Gordon, We're immensely grateful for your 5-star rating and for selecting our app! Your positive feedback has truly made our day. It's delightful to hear that the app is meeting your expectations. Should you have more feedback or suggestions, we'd love to hear from you at HomeAppSupport@pentair.com.
Buyer beware. We have not been able to edit any of our programs, app crashes every time we try to edit any options. It's been almost 3 months and their support team has done nothing to help us. We them aware of this since the issue started and we have not seen any resolution. You may be better off getting a manual programmer at the pool pump.
Hi Eddie, The issue concerning the app crashing during program editing has been resolved. Should any related issues persist, your updates would be appreciated. Please don't hesitate to reach out at HomeAppSupport@pentair.com for any additional queries.
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Kudos to Pentair for reaching out to help, which did mitigate most of the problem, but there is still a flaw with the design of the pump/app. The WiFi receiver is so weak that we needed to purchase an extension antenna to get a signal from the app. My pump is 30ft from my router and that's too far for it to function, which is absurd for an outdoor product to need to be even closer through plywood/drywall only. Make the app wait for an ack from the pump when a request is sent, not just time out.
2 people found this review helpful
Hi Matt, We're sorry to hear that you've encountered issues with our app. To assist in identifying the problem, could you kindly send a copy of your review and your username to HomeAppSupport@pentair.com? This will enable us to follow up with you and collaborate on finding a solution.