
Jimmy Van Broeck
the remote login feature is not password protected. I can use any password and let me get into the system. Not sure if it's related. but I have had now multiple times the heater went on without me turning it on. Schedules also got changed without me actually changing it, and the heat point got set on the schedule. Again without me wanting the heater to be on.
1 person found this review helpful
Hi Jimmy, we apologize for any inconvenience you’re experiencing with the app. To help us address the issue promptly, could you please send us a copy of your review along with your username to screenlogicsupport@pentair.com. This will allow us to follow up with you and work together to find a suitable solution.

L. León
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The app has a mind of it's own. I can't get the lights to change colors. I've tried everything and the full bright colors just keep changing over and over. Very disappointing! Update: 4/22/26 I paid a certified ScreenLogic tech to get it working. he had to come back twice to get it to work properly. I'm not sure how a regular human can program this system. Once a Pro sets it up it's rather straight forward to use.
1 person found this review helpful
Hi, we apologize for any inconvenience you’re experiencing with the app. To help us address the issue promptly, could you please send us a copy of your review along with your username to screenlogicsupport@pentair.com? This will allow us to follow up with you and work together to find a suitable solution.

ernest manuel
We have used this app for 7-8 years on iPhone, Android and Windows desktop. We have occasionally had problems connecting on one platform or another. Now none of them connect. I have verified all Internet and electrical connections and uninstalled and reinstalled the app. No success. The app sees the Pentair device but is unable to connect. I see from other recent reviews that this is a widespread problem. Hard to understand why Pentair hasn't fixed it. It can't be good for business.
17 people found this review helpful
Hi, we apologize for the inconvenience you've experienced. Could you please send us a copy of your review, along with your username to screenlogicsupport@pentair.com? Additionally, please include the specific issue you are facing with the app. This information will enable us to follow up with you and work together to find a solution.