Philips HearLink 2

SBO Hearing A/S

About this app

This app lets you control your hearing aids from your mobile device. Note: some features may be available depending on your hearing aid model. Check below for details.

• Adjust sound volume for each hearing aid together or separately
• Mute surroundings for better focus
• Switch between programs set by your hearing care professional
• Check battery levels
• Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model)
• Find your hearing aids if lost (requires location services always turned on)
• Access app support and troubleshooting solutions
• Meet your hearing care professional for an online visit (by appointment)
• Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Philips HearLink 00)
• Adjust sounds around you with sound equalizer (available for Philips HearLink 50 and 40 models)
• Track your progress with Philips Journal feature (available for Philips HearLink 50 and 40 models)
• Handle wireless accessories paired with your hearing aids such as TV Adapters and AudioClip
• Connect to and adjust an Auracast™ broadcast (available for Philips HearLink 50 models)

First use:
You need to pair your hearing aids with this app to use it to control your hearing aids.

App availability:
We recommend regular hearing aid updates during your routine check-up with your hearing care professional.

For optimal performance, we recommend updating your device to OS 10 or later. To check the latest list of compatible devices, please visit:
hearingsolutions.philips.com/compatibility

Ratings and reviews

Difficulty with phone calls via Android. when getting in the car, the car bluetooth takes over, which is preferred & fine. However, when an incoming or outgoing call is taking place, HearLink 2 tries to take over the call and disconnects my car audio, and I lose everything. it shows connected to HearLink2 but no audio from either the phone or the music that was playing on the phone. They only way I can stop it is to kill the Bluetooth connection from HearLink 2 once I get in the car.

This rating is mostly for the app and not the hearing aids. I have a Samsung Galaxy A15-5G with Android. The app works very well for me and almost always connects flawlessly. Rarely (maybe once a month), the app drops connection to one aid or the other which is usually fixed by turning my phone's bluetooth off and back on. My biggest complaint is that the app does not have a separate Sound Equalizer for each ear. It has separate volume controls for each, why not Equalizer setting?

Since the last update my right earpiece continues to disconnect and I have to go through the process of turning off and on the Bluetooth, sometimes multiple times. I liked it on the prior version where it would connect without all the extra effort. And now my aids keep disconnecting while I'm on a phone call. I have to quickly turn off Bluetooth and use the phone speaker unless the other party thinks I hung up and they disconnected.

What’s new

This app version comes with smoother switching between programs. It also lets you find and join available Auracast™ broadcasts directly from the app. Auracast broadcast (available with select hearing aids) allows you to connect to public broadcasts in e.g. airports, theaters, lectures.