Easy Line Remote

617 reviews
Content rating
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About this app

"The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*.

* Available on KS 10.0 and Brio 5

Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 5
- Brio 4
- Brio 3

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Updated on
Nov 2, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 2 others
Data is encrypted in transit
You can request that data be deleted
617 reviews
Max Gurski
November 26, 2022
After upgrading to the newest version, calls and streaming audio drops out every 10 -20 seconds for a period of approx 1-4 seconds. Other bluetooth headphones still work perfectly. I am convinced that the problem is related to the app. The old app version was rock solid but I see no way of going back to it. Samsung Galaxy S22 plus with Android Version 13 Software. I have uninstalled the app and reinstalled multiple times. Also cleared Bluetooth cache multiple times.
17 people found this review helpful
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Sonova AG
November 28, 2022
We recommend you to 1. Remove Bluetooth Classic connection, 2. Reboot phone, 3. Repair the connection and see if this helps. For better assistance, please contact us directly: easyline-app@sonova.com.
John R
January 10, 2023
Very disappointed . re-installed app only to find that it's been ruined , it's just a mess now . NO connection issues with previous version , was simple , easy to use , well thought out , had all the adjustments one needs , no nonsense . Rather upsetting as I depended on it . I'd pay to get the old version back .
7 people found this review helpful
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Sonova AG
January 12, 2023
We recommend you to follow the reset steps given in the below link. https://ks10userportal.com/how-to-repair-connection-issues-ocurring-with-easy-line-remote-on-android-smartphones/ For further support, please contact us directly via the webform: https://ks10userportal.com/contactusdirectly. Regards, Sonova Team
David Krug
October 25, 2022
Update resulted in the loss of at least one of my programs. Keeps switching from controlling both hearing aids to adjusting them individually. Lost statistics info. Appears to be adding stuff such as a "step counter" that is not even remotely connected to the use of hearing aids. App worked just fine before and the latest version is NOT acceptable.
34 people found this review helpful
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Sonova AG
October 25, 2022
We sincerely apologize for the troubles you've had with the app. For any help and support please visit our website: https://ks10userportal.com/app/ or contact us directly: easyline-app@sonova.com. We will look into it!

What's new

General bugfixes and performance improvements

Thank you for using Easy Line Remote!