Didi Lala
Took me couple of times to finally get my order, the 1 time it just froze every time i click on the pay button and there's a pop up notification that said combo isnt exist at this time, blocked, cannot redeem coupon when i wasnt even used a coupon and the combo still available bcs on my 3rd attempt i finally can proceed to the payment. Also the 1st attempt was cancelled by the app after the froze when i click pay it just cancel itself(?), the 2nd order just gone after the froze when i click pay.
10 people found this review helpful
PT. Sarimelati Kencana Tbk.
15 October 2023
Hi, Didi Lala! We do apologize for the inconvenience, the suggestions and comments submitted will be taken as reference for our service improvement in the future. Hopefully we can provide a better service. Thank you.
Raden
- Flag inappropriate
- Show review history
Still buggy as heck. Survey links are filled WITHOUT dates, transaction number, etc resulting in surveys that I got every time after I ordered something showing "expired". scanning QR code on the pizza box, would just make the app not responding. If I have enough time, this could be a very fun thing to debug these myself.
8 people found this review helpful
PT. Sarimelati Kencana Tbk.
15 February 2024
Hi, Raden! We do apologize for the inconvenience, the suggestions and comments submitted will be taken as reference for our service improvement in the future. Hopefully we can provide a better service. Thank you.
karada kushii
- Flag inappropriate
- Show review history
Updated review. 5 stars for you! This app works really well after view years complaining about how hard to click the address. They significantly upgrading the app and even now after we ordered, the staff will call right after the order submitted to confirm our order (too many order, hehe, sorry).
2 people found this review helpful
PT. Sarimelati Kencana Tbk.
14 October 2018
Dear Karada Kushii,
We are sorry for any inconvenience. Would you please send us your contact number to our email address at csc@phd.co.id in order to follow up this matter.Thank you