Plantronics Hub™

- July 11, 2017

Everyone

Communication

( 12,003)

Description

Discover how Plantronics Hub brings additional functionality to your new Plantronics Bluetooth® headset with helpful tools, notifications, and status information.

Get the following features for Voyager Legend, Voyager Legend UC, Voyager Edge, Voyager Edge UC, Voyager Focus UC, Voyager 3200 Series, Voyager 5200 Series and Voyager 8200 UC:

• Use Find MyHeadset to locate your misplaced headset using an audible tone or the BackTrack feature
• Customize settings
• Manage smart sensor options
• Check battery level
• See headset status
• Explore headset features
• Manage your headset call features from your wrist with your smartwatch (Wear 1.0 only)
• Wirelessly update your headset firmware from your smartphone (Voyager 5200 Series, Voyager 3200 Series, Voyager 8200 UC only)
• Change language option for your voice prompts (Voyager 3200 Series, Voyager 5200 Series, Voyager 8200 UC, Voyager Edge and Voyager Edge UC only)

Get the following features for Plantronics BackBeat FIT, BackBeat PRO, BackBeat PRO+, BackBeat PRO 2, BackBeat SENSE, BackBeat 100, BackBeat GO 2, BackBeat GO 3, Voyager PRO HD, Explorer 10, Explorer 50, Explorer 80, Explorer 100, Explorer 500 Series, Marque M155, Marque 2 M165, Marque 2 A170, Marque 2 M180, M25 Series, M55, M70 Series, and M90 Series:
• Use the Find MyHeadset feature to locate your misplaced headset using an audible tone or the BackTrack feature
• Check battery level
• See headset status
• Explore headset features

Requirements:

• Android OS v4.4 and higher
• Some versions of the Android operating system and some phones/tablets may not support all features.

©2017 Plantronics, Inc. BackBeat, Find MyHeadset, Plantronics, Voyager, and Voyager Legend are trademarks of Plantronics, Inc. registered in the US and other countries. BackTrack, Explorer, Marque, M25, M55, M70, M90, M180 and Plantronics Hub are trademarks of Plantronics, Inc. Bluetooth trademarks are owned by Bluetooth SIG Inc., any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Patents: US 9,661,117

Reviews

4.0

12,003 total

5 6,463

4 2,370

3 1,162

2 613

1 1,395

S Ka

I do like the app. But the app is not necessary in order to use the headset. The one thing where I can find fall is with the button labeled find my headset. Unless your headset is sitting or perched against something that can reflect the sound then you will never find it. The only way it might work is if you drop it in your car. If you know the general location you can use that in order to locate it. I would have preferred to be able to change the voice on the headset. There are a lot of things I would like but those are not considered in the versions of the app so far. Other than that the app works perfectly. I am using the Motorola Droid Maxx with the latest OS version. There is one additional problem which is easily remedied. I don't want the app running all of the time the. I believe I will choose which apps we'll run all the time and which won't. When you close the app it is running until you force it to shut down. Like I said it's an easy remedy.

Guy Lazarus

CAN YOU PLEASE FIX THE COONECTIVITY ISSUES FOR MY HTC 10??? I have an up to date Android OS, running Nugat and after updating the firmware on my edge, the connection keeps jumping in and out. Thank you...

US Bachu

Voyager 5220 does not say contact name on incoming calls. Just says incoming call, answer or ignore. Need it to say contact name

Jonas Grau Thomsen

It doesn't inform me who's calling anymore. It was a really useful feature which I would like back. Other than that I can't complain.

Gregory

Finally a tool to help with misplaced headsets!

Randy Dorian

Unfortunately, I use this app too often. Fortunately, it works great. A most have!

User reviews

S Ka July 12, 2017

Guy Lazarus July 14, 2017

US Bachu July 12, 2017

Voyager 5220 does not say contact name on incoming calls. Just says incoming call, answer or ignore. Need it to say contact name

Jonas Grau Thomsen July 11, 2017

It doesn't inform me who's calling anymore. It was a really useful feature which I would like back. Other than that I can't complain.

Gregory July 16, 2017

Finally a tool to help with misplaced headsets!

Randy Dorian July 20, 2017

Unfortunately, I use this app too often. Fortunately, it works great. A most have!

chandra sekkhar July 17, 2017

Not working. Not pairing the bluetooth device PTI legend voyager. Uninstalled

George Seidenberg July 18, 2017

Plantronics is not yet perfect, but is state of the art.

Adam Fairbairn July 20, 2017

Da Bomb

Jimmy K July 13, 2017

Ace

Camila Gretchkossei July 14, 2017

Good

antonius irvan July 15, 2017

Great

James Smith April 22, 2017

The app seems to be unreliable. Some days it an ouncinces who calling and others it just rings, some times it prompts to answer or iignore a nd others times it just rings. If you prezs the answer button the screen it disonnects the bluetooth connnection and you have to select bluetooth again. It connects fast but it's features only work part of the time.

Sabra-Sharaya Abner April 28, 2017

This app is absolutely not necessary. The only thing it could have been good for is the firmware update. And that doesn't work. It just says there's no internet connection. Right. And it needs access to the storage card and GPS location for what? That won't help you find a lost headset unless the headset has GPS. The one thing it does is tell you the remaining battery life. In a persistent notification that shows all the time. It's not updated for later versions of Android. The headset is much better without the app.

Keith May 3, 2017

This app makes it extremely easy to update the firmware on my headset and take advantage of all the headset features. It is able to transmit a tone to the headset, which helps me locate it. It also keeps track of the locations where headset-specific events occurred, such as turning it on, putting it on and taking it off my head, and answering calls. I love this all.

Patrick Rawlins February 5, 2017

Love the Find My Headset Feature...!! I have 2 Problems. 1.) For some unknown reason my M70 won't stay connected to the Plantronics Hub App. This happens even when the M70 stays connected through the Bluetooth. I don't understand it. I always have my Headset on my Right Ear, & I always keep my S6 Smartphone in my Right Pocket. I'd like to know why the M70 won't stay connected to this App, Aka The Plantronics Hub. 2.)

June 22, 2017

Find my phone doesn't work. It tells me that media isn't on, when it is. I test with music to make sure. Or...the headset doesn't emit sound when app is sending it...with the headset on my lap. Only good option is notification on phone and Samsung watch telling me battery level and talk time.

Greg Lawrence April 7, 2017

It works but I've found the app mostly unnecessary. Good that there's instructions on how to change settings in app. But it's REALLY annoying I can't turn off the motion sensor function of my Backbeat Pro with the app

marlene botter May 17, 2017

terrible. I tried the find my headset feature. The app prompts me that media audio is not enabled...it is. So thats a bust; it won't recognize that media audio in on so it will not initiate the feature. When ever something like this does not work with the app, a little window pops up that says "tell me how". you tap it and you are supposed to get the answer to the problem at hand. what you get is a list of FAQ to read through and in my case, the answer was not even among the list. So the app is all dressed up to look good but it does not deliver. pretty frustrating waste of phone storage.

Robert Washingtonr February 26, 2017

Lost my Bluetooth ... installed the app.. found my Bluetooth in two minutes! Showed me exactly where to walk! When it said I arrived. .I turned on the noise. HEY HEY JUST SAVED $129.00... THANK YOU!

Bill Miller June 25, 2017

The "Find Me" tone does not work with the Voyager Pro. I set it down and turned on the tone to try and find it to no avail. Even when standing next to the headset you cannot hear a tone at the highest volume. The app is good or updating the firmware and giving you the charging status.

March 25, 2017

It leaves some things to be desired (better battery indicator, GPS tracking of non-plt Bluetooth enabled items) but it is the only app that manages to stray far from material design and still look really good, great even. There are issues with notification design, but I love this app anyway. Tasker support would be nice, as I want an easy way to trigger Pandora in Bluetooth mode.

Drew Sizemore May 28, 2017

I installed this app to help me locate my Voyager 5200 in case I lose it. I've done it before. However, it keeps telling me to "enable media" even though I've already done that. When it doesn't give me that error message and says it's playing a tone, no noise comes out of my headset. The app does not work as advertised.

KD Johnson February 13, 2017

The latest update seems to have broken the "Find My Device" feature. Where I used to be able to send a "Loud and Obnoxious" buzzing sound to it, which has several times helped me to find it, the app now displays an error instructing me to "Please manually enable Media Audio for the device you are trying to find" - Media Audio is enabled - I can play music through it - and also the standalone "Find My Headset" utility from 2014 does work.

Beth Stiles March 17, 2017

It was allful, they could not discribe the way to synced the phone. Directions were poorly written. I had to call the 800 number to assist me.

David Dick March 27, 2017

Ever since they issued a firmware update my headset has been having trouble charging completely. It's never read 7hrs but, it would get close enough. Now after sitting overnight it only reads 6hrs 30 min and that drops off fast to 6hrs 9min with out even using it. Havent even had the headset 6mo. Not sure what to think because the charging issue started after the update.

Gavin Bollard June 19, 2017

The app is essentially a "find my connected headset by playing loud sounds through it" app. Apart from that it just claims dangerously excessive rights and provides a one click method of positively reviewing itself across various social media platforms. Pointless really.

Steve Loker March 28, 2017

I love the "Find My Phone" feature! I've used it more than I care to admit. Just make sure you turn up the volume when, not if, when, you use it. You'll be glad you did!

Steve Hoffman April 30, 2017

I think that Plantronics Bluetooth sets are great and I am really digging the latest model, the 5200. The Hub app helps utilize the Bluetooth. I even used it to locate a misplaced Bluetooth. If you're using a Plantronics Bluetooth it's a no-brainer to download the Hub app to your phone.

James B June 4, 2017

Crappy device. It says connect manually for audio. I did that and guess what? Still can't connect. Crappy app. and crappy company. You couldn't make something work if it were to save your life.

CHRIS BANZET May 26, 2017

For finding head set it is worthless, can only be heard if in your ear. If it is in my ear I don't need to find it.

February 3, 2017

The Plantronics device is good the app is fair to poor and their explanation of things on their website and everywhere else including app is terrible. The person who wrote the Plantronics 5200 operations manual should be fired!

J Johnson April 6, 2017

It stopped working with my Bluetooth. It keeps telling me to connect to media although I am connected to my media audio.

Chris Baron March 17, 2017

Main reason for installation of the app was location feature on my 5200, unfortunately the app instead send signal to to earpiece shows that media audio is no connected and offer help which doesn't have that topic which doesn't matter anyway because the earpiece is connected to phone and media audio. On other hand the app has other features and settings which are working also can update earpiece for the newest firmware

Mike F May 27, 2017

Completely useless. The find my headset feature doesn't work. It tells me to enable media audio but it doesn't tell me how. If I cant use this to find my headset then it has no purpose.

Mark Hamilton February 4, 2017

Not sure how useful it is. It can only find your headset of its turned on in the same room as you are . . . I can do that too. What else is it good for?

Michelle Ripple May 9, 2017

The only thing I wanted from this app was the ability to find my Bluetooth when I misplaced it. It does not sound loud enough to find it so it is useless.

Josh Crider January 31, 2017

Was at the Wanna Go Fast race in Clayton Ga and my headset got lost. Gps feature put me with in 2 ft of it and i found my headset. Way to go guys on this. But since then tried using the send audio to find feature and it keeps saying to turn on media access to it and its been on but didn't work still. Even tried turning off media access and exiting the app and reopen app and turn on media access feature after notice came up but still does not work no matter what i try. Failure on that feature. So if you don't keep your gps on 24-7 while your unit is on then your just screwed on ever finding it.

Maine Bishop July 1, 2017

Not working correctly. I am connected but find feature doesn't work.

Krisada Sangpetchsong April 2, 2017

Just bought the 5200. The find my headset feature doesn't work. Keep asking to 'manually enable media audio for the headset you are trying to find', despite the face that it is already enabled.