Still no response! Neighbor has been running generator or whatever out back non stop, all day and night and no one fro 311 has responded to my complaint at all !

Reported n City came out to close it up...but house may still be in danger of falling..hopefully they'll be back soon..

Love this App I work for the City of Philadelphia and use this app all the time

Reporting potholes do work The Philly Streets Dept do fix the potholes that are reported using this app. It may take a few weeks, but it's better than nothing. Just use it to report stuff in Philly!

Mostly good No way to quickly view your own requests (need to navigate to all requests then change view to just yours). Still freezes or can't locate map location on occasion. Some forms like graffiti removal needs improvement (no way to request power wash some it forced you to pick a paint color or does not have location of corner on building).

Doesn't work Just downloaded it. Every time I try to open the app my screen turns white and doesn't work. Will change rating once it starts working.

Great idea, great execution. Terrific app!

Terrible app. I submitted an abandon vehicle twice and the stupid car is still in front of my house. I'm sick of it. 5 months with no help with this app. When asked about no one replies to my request. I guess I will call.

What's the point? I've reported many potholes on this app. Everytime I report one the next day the status of the report is marked completed when nothing has been done. I understand it might take a while to fill in a pothole expecially snice there's so many, and traffic is a pain to work around, but what's the point of the app if it doesn't take requests serious. If I report a pothole the status should only be marked completed when completed.I don't care if it takes a year do something about the pothole just don't blow it off

It works! Fast response to my request for snow plowing. Status update came within 8 hours of request and service rendered within an hour later.

Excellent App. I really love how fast they respond...

Quick & Easy Gets results!

Convenient! With this app, it's easy to report problems to the City of Philadelphia. No need to find a city department's phone number or email address. The response to reports of graffiti is fast, usual the same week.

This is what it's about This is what it's about

Super Helpful Gets the job done!

Ok Ok

App can't use GPS coordinates. Always says can't find address. The coordinates should be enough.

Does the job! Problems solved faster using this app than actually calling/dialing 311. Plus you don't need a pen and paper to write down anything, it's all right here on your phone.

311 app works well other than the GPS placement being off by a half block, the app works very well. On another note, the City of Philadelphia Streets Department responded to the request very quickly, to my surprise. Not the same ol' philly.

Awesome App! It's nice to be able to report a problem and back it up with a picture. App notifies you when comments and/or updates have been left about your submission. Thumbs up!

311 is a great app. It is so great to be able to report safety issues that I see around my neighborhood. In the few weeks I have been using this app I have reported several safety issues and graffiti sightings. It is great to backup my written request with pictures. The email updates are great too.

A must have for Philadelphians. The app is great and the 3-1-1 department has gotten much better in resolution and follow up.

Great app, easy way to request services & report issues.

awesome help get rid of all the dangerous cars off the street from the body shop.

Must have App for Philly residents The official 311 app.

The best I love how they handle the problem

Great idea, but buggy, and no results. First off, I want to say that this app is a great idea for civic engagement. It would be wonderful for this to be popular and working. That said, there are a few big problems... First, the app makes it almost impossible to submit a new request. The last page before hitting the "Post" request button is broken. When filling in the contact name field, the cursor jumps and types in reverse order. When filling in other questions, the cursor jumps to overwrite previous question. How many requests have not been posted out of frustration? Note that one cannot post a request until these broken question fields are filled in. Second, if you are able to post a request, it will be marked as status "completely" and nothing will have been done. My first request was moving along quickly, but nothing happened. City maintenance showed up, said nothing was wrong and removed my request. Not very encouraging.

City 2.0!!! I can't belive it! ! I CAN FINALLY REQUEST TO GET THIS ILLEGAL GARBAGE DUMP OUT OF MY BLOCK!!!

Graffiti removal The app seemed to work well. I had some trouble entering info (text wasn't appearing, cursor kept jumping back to first line), and that's the only thing holding back a 5-star review. I made the request on a Sunday, Monday was a holiday, and Wednesday the graffiti was cleaned up.

works great so far my experience has been great. Take photos of problems send them and they have responded quickly.

Useless Insists my address is invalid and is thus useless to me.

Great app this app is great to let city officials know things that are wrong /response time from city was surprisingly fast , some of the complaints are a little ridiculous though

Crashes all the time Crashes all the time in Galaxy Nexus. Poorly designed.

Can't perform the most important function App looks fine, and seems to function well enough, until I go to submit a ticket. Map screen claims it can't find me, even though the phone indicates a GPS lock and the map even shows the blue marker where I am. Even if I type an address in to search manually, it errors out and says it either can't find the location or can't geocode it. Needs work. With a problem like this I suspect that the five star reviews are from 311 employees. Update: reinstalled after the update.. Still doesn't work

Problems with mobile App We just started using the Philly311 Mobile application. Here are the problems we encountered. If you have any advice on these issues, please let me know. 1) If you take a picture and then walk away from the area, the address that gets listed is your current location not where the picture was taken, 2) Sometimes when entering a service request it freezes the phone - Motorola Atrix 2. 3) When entering information such as location, property type, and contact the cursor keeps going back to the first line (description of color and type of wall) after every letter entered. 4) In the detail section you say "color and material of wall." There are other things that get graffitied on. For example, signs, poles, dumpsters, fences, traffic control boxes, electric control boxes, security gates, garages, fire hydrants, solar trash compactors, windows and doors, phone booths... 5) When we took a picture of a traffic control box at 25th & Kelly Drive, the GPS listed the address as 2698 Pennsylvania Avenue, which is a few blocks away. 6) When the system works, it is great and the graffiti gets cleaned up!

Closes After scrolling down for a few minutes, the app closes...every time. Enough that I'm going to delete it. Too frustrating.

Fantastic What a great idea!

Well done The best thing about the app is the ability to use their GPS to pinpoint the exact location where a certain service needs to be worked on.

10 downloads and 6 reviews Nice try developers. Good app though, scrolling is slow on galaxy nexus with 4.1

Latest version fixed everything Updating my review because the latest version fixed all my issues. Good app!