Philly 311

Accela Inc.

About this app

Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!

Ratings and reviews

Attention Android users that cannot open the app: try clearing cache and storage and restarting app. You will need to re-login. This worked for me. The app is the only way to successfully file reports for places that don't have addresses as calling 311 on the phone they won't accept a report without an "official" address (even if Google gives one).

DOES NOT OPEN. Zero stars if possible. Previous version worked pretty well. This one, any time I start it, it just sits there with a blue screen (no pun intended). No progress, no change, for as long as I leave it on the screen, repeatedly tested for a minute or more.

Wish the app would GPS my current location for reports and let me take multiple photos or a video of what I'm reporting on. Currently the location feature on the app is horrible even if you drop the pin exactly where you are the address is almost always wrong. For some reason you can't take multiple photos for one report and if you take a video it errors now so maybe the app needs some code debugging cause it says I can do video but it doesn't work.

What's new

v4.3.2:
- UI Update
- Bug Fixes

v4.0.0:
- New UI theme
- Accelicon support

v3.9.4:
- Improved ADA compliance
- Minor bug fixes

v3.9.3:
- Push notification improvements
- Time zone in settings
- Minor bug fixes

v3.9.1:
- Minor bug fixes

v3.9:
- Android N support
- Topic-based push notifications to citizen subscribers
- Improvements to address validation
- Zoomable full-screen images
- Performance and error handling improvements
- Bug fixes