![](https://play-lh.googleusercontent.com/a/ACg8ocIKZ5C7NjwETr5Srg87md0tafbHRWob2rwl2TrZM1NYzXqemA=s32-mo)
Julia P
When the app was working it was great. I love being able to report outages and other issues on the app. The problem is that for the last several months the app has been completely broken and unusable. Sometimes if I uninstall and reinstall it works, but most of the time I just see a blue loading screen when I try to open the app. I really hope the city fixes it because this has been a great tool.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjV9RvA4uhNyJq1oHSiHwJAC1wAmJeuzwy6SF4Mane2_WmzhqOpwOA=s32)
Herman Chelette
This app has always been marginal from the point of view of a long time developer. But it reached a new low about a year ago. When you open the app you are greeted with a blue screen with a "busy" animation. On an average day (when you don't really NEED the app) it soon opens to its home page. Invariably tho, when you need to report a power outage or other emergency the blue screen never clears. A "Whoops, something went wrong" dialog periodically offers "retry" but to no avail.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocIYkJBDBhBAmex8Gr1FsAviXLbPIyYa1KV9FNckheHvaqM5ig=s32-mo)
Hans van Tol
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This app has always been way too slow to load, but recently it stopped working completely. ('Oops something went wrong' is all you get when starting it) Update: Accela support told me to clear all the data/cache associated with the app in device settings, and restart the app. That did solve the issue, and the app seems to load faster as well.
22 people found this review helpful