
Areti Kampyli
Worst scooter service! It stopped in the middle of my route! It went from D -Drive- to S -Sport- on the screen and literally froze. Then I tried to park it, pause it but nothing. I tried switching from Drive to Sports and back again and still would not move! Then all of a sudden it started working again, but again no indication, as to how or why. Deleting it immediately, and it's such a pit, as the scooter itself is sturdy and good! Really bad service!
2 people found this review helpful
WSH MOBILITY
November 9, 2022
Hello. We didn't mean to ruin your trip. In such cases, you should immediately contact the application chat. There we can quickly help. For now, please email us at feedback@whoosh.bike with a screenshot of the review, account phone number, date, and time of the ride. We want to check everything

anything and 42
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Horrible. Last week 2 scooters randomly stopped working several times during the trip, it only helped me to switch between driving modes. And yesterday I drove into restricted area (which is a huge part of the city), so the scooter stopped working, max speed was 5 km/h. I returned back, but the scooter never started working again. I was in a hurry, but I had to ride at 5 km/h to the nearest parking lot, and then pay for this terrible trip. Worst experience ever, never going to use Whoosh again.
1 person found this review helpful
WSH MOBILITY
March 21, 2023
Didn't want you to have such a negative experience. Our service is about positive emotions. In such cases, you should immediately write to the application chat. We'll help you get back on track. For now, please email us at feedback@whoosh.bike. We will check the payment and your rentals

João Lança de Carvalho
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They're not clear about how much they charge - which is a lot, given the range of alternatives - and then prevent you from deleting your account for two weeks, even after all has been paid. They also give you a "discount" for inserting payment information before buying anything. No thanks, I can literally afford a full year's subscription of electric bikes for the same price I paid to travel the distance between two metro stations. Each day I'm forced to have this thing installed makes me madder
2 people found this review helpful
WSH MOBILITY
November 14, 2022
Hello! Thank you for your feedback. We are trying to become more accessible, but technical restrictions don't allow this yet. For frequent trips, we can offer our subscription — the start of the trip will be free with it. Speaking of deleting an account, this is the rule of our service, something cannot be changed 😔