
Jim Ramsay
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For months, it required re-registration of Biometrics and ID verification to use the app. It took multiple support calls only to never get a call back from IT. It's been virtually worthless. *update. The app worked for a few months, now it's back to requiring multiple steps log in. They need to replace their entire IT team. It stopped for a couple of months, but is now back. And, you cannot simply use the web. They force you to use the app through Plaid. Save yourself the hassle and drop them.
16 people found this review helpful

Rymhanoj
it's okay, it does the job. the only thing with the app it won't give you the breakdown of the payments u gave and what u owe, it's confusing, and the only time u will get notified for ANY late fees, are thru mail (but I opt in thru email as well) I kept getting surprise fees and have to do lots of email back and forth to the lender
2 people found this review helpful

CA Radke
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I would give a 0 if I could. I can't login with biometrics or id and password without further verification no matter how many times I go through the process. Your new "security" measures are making it nearly impossible to deal with you or my money. After several months NOTHING has been fixed. Even worse, although I updated my phone information in my profile, this stupid app will not send confirmation messages to anything other than the original phone number. This app is TERRIBLE!!!
28 people found this review helpful