
ilja
at least in my case, there are the following issues with the app: 1: Settings don't offer the option of switching the language from English to German; 2: the app doesn't offer me SEPA as payment method for Deutschlandticket, which means that it's actually impossible for me to buy this ticket via the app; 3: in Settings, there are no infos at all (at least not in English) under the categories "Imprint", "GTC" and "Privacy";
Wuppertaler Stadtwerke
March 12, 2025
Dear customer, thank you for your feedback. Please contact our support team directly so we can assist you promptly: ticketapp@wsw-online.de.

Krasen Kolev
Where are the 4er Ticket and kinder tickets? are those settings hidden somewhere? Also, why should I give a ticket owner? does it matter? if I buy a paper ticket I can give it to anyone and no questions are asked. one of the worst apps at all. no idea how much money was spent for its development but surely it was vibe coded...
Wuppertaler Stadtwerke
April 2, 2026
Thank you for your feedback. The four-trip ticket is no longer offered since the fare reform. Please use the eezy fare instead.

Violeta Arenz
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The App does not work on my Android after installing. It just shows the WSW Logo without anything else. Would love to buy a 24h ticket but that is not possible with bus drivers. How again is this technology supposed to make my life easier? It just sells my data to American companies.
Wuppertaler Stadtwerke
August 7, 2025
That doesn't sound right! Can you give us more information at move@wsw-online.de so that we can investigate? Thank you in advance!