Kimberly Rose
I have had this scale for a few years now, and I keep telling myself to get a new one. I put it on a flat, hard surface and stand on it. I can't stand perfectly still, I human, I tend to wiggle some. The scale picks up on that, and I can make myself whatever weight I want. It can go between 25-35 lbs with hardly any movement. It's good it's trying to be accurate, but that's extreme. New batteries don't help, and holding the wall to steady yourself doesn't do anything.
1 person found this review helpful
Joicom corporation
July 15, 2024
Hi customer, sorry for the inconvenience caused. Could you reset the scale by taking out one battery for 5 seconds? If the problem persists, please kindly contact us via email (support@fit-index.com). Sincerely, Customer Service Team
Erich O.
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Issues connecting to Wifi. Cannot connect to any current 5g or Wifi6 routers. I now can only record my weight when the app is opened and in front of the scale. I used to be able to weigh myself anywhere in the house, and the wifi would register my weight without having to be there with my phone and app opened. Syncing will stop at 20 and 90% and fail every time.
2 people found this review helpful
Joicom corporation
May 14, 2024
Hi Customer,
We apologize for any inconvenience. Our scale supports only 2.4ghz WiFi. If your router is 5G, disable the dual-frequency so it displays two WiFi names, one ending with 2.4G, the other 5G. Ensure you link to the 2.4G WiFi for successful pairing. For issues, please contact support@fit-index.com.
JD
Great app! Pairing was very easy and allow me to commend the developers because they included a proper guest mode where it doesn't require login and not even internet. So far so good, I haven't seen ANY data try to leave my device and if it is then it's not failing because I have data blocked for the app (as I do with most apps by default). Many of these "free" apps tend to be data privacy traps but this one seems to be above board 👏
1 person found this review helpful