RainSoft® REMIND

Pentair

About this app

RainSoft customers can view settings, system status, and set alarms for RainSoft's EC5 WiFi series of water conditioners.

Ratings and reviews

As expensive RainSoft is, you would think it could easily connect to the app. Nope. It took multiple phone calls and visits by technicians to get it connected. I recently upgraded my Wi-Fi and had the RainSoft EC5 electronic replaced under warranty. The technician was unable to connect the app and left saying "sometimes it fixes itself in an hour or so." Hah! I tried to connect myself. Nope. Called support. They blamed my Wi-Fi configuration. All my other devices connect fine. Worthless!

Sure would be nice if the water system could go more than a few days without disconnecting. Barring that, why not have it automatically reconnect when it can? The app itself seems OK, but the implementation on the water system itself leaves a lot to be desired. No auto-reconnect, frequent disconnects, and the absurd reliance on 2.4 Ghz WiFi. Hire some devs who know how to get this thing working, please.

It is frustrating how you guys screw up on an application that even originally does not do any significant thing. Thought my system and/or network were faulty but after reading other's recent feedback, just realized all have similar problems after an app. upgrade. In my case, it does not connect in the "last mile" of the process sending an error message that says: "Alert, there was en error retrieving device ID from the Remind database" Please advise if/when you fix to at least save face 😔.

What’s new

Added Wi-Fi signal stength