RainSoft® REMIND

Pentair

About this app

RainSoft customers can view settings, system status, and set alarms for RainSoft's EC5 WiFi series of water conditioners.

Ratings and reviews

As expensive RainSoft is, you would think it could easily connect to the app. Nope. It took multiple phone calls and visits by technicians to get it connected. I recently upgraded my Wi-Fi and had the RainSoft EC5 electronic replaced under warranty. The technician was unable to connect the app and left saying "sometimes it fixes itself in an hour or so." Hah! I tried to connect myself. Nope. Called support. They blamed my Wi-Fi configuration. All my other devices connect fine. Worthless!

Even when connected, the app says my last regeneration was 1/1/70 and we've used 0 gallons ever. It's 2025, tech is supposed to be better than app that maybe sometimes provides stats. For the developers: Here are the things I'd expect a helpful app to do at a minimum: reconnect automatically; not require a user to stand outside to connect the device to the network unless resetting; allow user to kick off the regeneration cycle from the app.

Managed to connect. Here's what I found: make sure your smart device is already connected to the 2.4 GHz network. Make sure the settings on the softener are correct according to the instructions in the app. Fill out the registration. Go to your smart device's Wi-Fi settings and connect to the EC5 hotspot directly. Make sure your antivirus isn't blocking the connection. You should then be able to register. It took mine several minutes to do so. I hope this helps.

What’s new

Added Wi-Fi signal stength