
Diana Perdomo
The app was working great but then stopped updating our points. I called the help desk and was told to delete and reinstall the app. Now we're completely locked out. We've tried to just reset the password but receive an error message and no one seems to know what to do other than send an email to reset the password every time we call the help desk.
17 people found this review helpful
We appreciate you taking the time to leave a review, and sorry to hear about your frustration. I see you are still on 4.5.0. Current version of application is 4.6.2 as of 5/31.
Do you mind if we reach out to you to help resolve your issue? You can also contact us at support@proreferral.com or 1-855-723-2266.

Yigal Nagar
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This app used to work great, but for some reason, it's acting weird. 1. When customers request a job and post product numbers, the link for the product number doesn't work and freeze the app. 2. When setting up appointments with the address link for the map, freeze the app. I have updated the app, and I even wipe off my phone assuming it's other apps, yet it's still freeze . Something doesn't work well, and it's annoying. Please fix it. Sure you can contact me.
18 people found this review helpful
We appreciate you taking the time to leave a review, and sorry to hear about your frustration. Do you mind if we reach out to you to help resolve your issue? You can also contact us at support@proreferral.com or 1-855-723-2266.

Dana Denney
A bit of a joke. I'm constantly having to go into the app to add a pause during times I'm busy and half the time home Depot still sends me work requests, which takes my pro account points. Just let contractors set a pause that remains "paused" until they're ready to reactivate. If it wasn't so obfuscated I would just cancel my pro referral altogether it's been nothing but a pain
8 people found this review helpful
Thanks for the review — we're always looking for ways to improve Pro Referral and appreciate your feedback. Stay tuned for several updates throughout the year that will enhance your Pro Referral experience!