
Hyekal HiTech
Horrible penalty charges for early termination (contract), bad customer service (WhatsApp), very slow response, and not professional. Their reason is that there are so many people on the line, but when you don't reply, they simply terminate the chat. What do you expect us to be waiting for your reply 24/7? Rubbish and slow services and not reasonable penalty charges ! gonna port out to another telco. DO NOT USE REDONE.
1 person found this review helpful
redONE Network Sdn Bhd
May 5, 2026
Hi Hyekal HiTech
We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please reach out through the following channels: Call 1909, Whatsapp 01155001909 or email careline@redone.com.my, so we can help resolve this issue. Thank you.

ElSypiii
Why can't I login? Everytime I login, it says the session has expired and need to re-login again. What a bad system.
2 people found this review helpful
redONE Network Sdn Bhd
April 29, 2026
Hi ElSypiii, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please reach out through the following channels: Call 1909, Whatsapp 01155001909 or email careline@redone.com.my, so we can help resolve this issue. Thank you. -Zulaikha-