
Sherman McCoy
App worked fine for years, but now it will only connect with 1 hearing aid. Either left or right, but not both. My S22 recognizes both and the app actually does as well. When attempting to pair, the app says I can connect to left only or search again. When I select search again, another screen comes up saying connect to right only or search again. Selecting search again a second time, it unpairs both and the results are the same. If the app recognizes both, why won't it connect to both?
6 people found this review helpful
We're sorry for the difficulties you’re experiencing.
This could be a case where the right and left hearing aids are no longer linked to work together as a pair. We’d like to look into this in more detail for you, so please contact our app support team at appsupport@gnresound.com.

A Google user
I have the galaxy s8, took a while for Resound and Samsung to work out connectivity between the app and the hearing aids. Once the app included S8s, everything was fine. Unfortunately, for the past few weeks, I can't get the app to sync with my hearing aids. I can pair them, but somehow beyond that, the app can't get data info from the aids to be able to use the app. My audiologist can't understand why this happened. I know that I need to get on the phone with Resound to work it out .
15 people found this review helpful

A Google user
I am using this app on a Samsung S8 and it pairs well with my Linx2 hearing aids. But the "About the App" says its functionality is supposed to provide "notification of battery and connection status." I cannot find where it provides any clue about the battery status. Anyone else find this? I don't dare wish for streaming audio if this basic feature is missing.
8 people found this review helpful
GN Resound
January 11, 2019
Hi Patricia,
If you navigate to the menu in upper right corner you should see a button called connection, if you press this button you will see the connection status, and if one of your hearing aids has low battery you will get a warning in here as well.
Please let us know if you have other questions or issues with the app.
br app support