
A Google user
I have the galaxy s8, took a while for Resound and Samsung to work out connectivity between the app and the hearing aids. Once the app included S8s, everything was fine. Unfortunately, for the past few weeks, I can't get the app to sync with my hearing aids. I can pair them, but somehow beyond that, the app can't get data info from the aids to be able to use the app. My audiologist can't understand why this happened. I know that I need to get on the phone with Resound to work it out .
15 people found this review helpful

A Google user
I am using this app on a Samsung S8 and it pairs well with my Linx2 hearing aids. But the "About the App" says its functionality is supposed to provide "notification of battery and connection status." I cannot find where it provides any clue about the battery status. Anyone else find this? I don't dare wish for streaming audio if this basic feature is missing.
8 people found this review helpful
GN Resound
January 11, 2019
Hi Patricia,
If you navigate to the menu in upper right corner you should see a button called connection, if you press this button you will see the connection status, and if one of your hearing aids has low battery you will get a warning in here as well.
Please let us know if you have other questions or issues with the app.
br app support

Sherman McCoy
App worked fine for years, but now it will only connect with 1 hearing aid. Either left or right, but not both. My S22 recognizes both and the app actually does as well. When attempting to pair, the app says I can connect to left only or search again. When I select search again, another screen comes up saying connect to right only or search again. Selecting search again a second time, it unpairs both and the results are the same. If the app recognizes both, why won't it connect to both?
5 people found this review helpful
We're sorry for the difficulties you’re experiencing.
This could be a case where the right and left hearing aids are no longer linked to work together as a pair. We’d like to look into this in more detail for you, so please contact our app support team at appsupport@gnresound.com.