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DON'T FIX IT IF IT AIN'T BROKE (review based on app, NOT service) Runs slower, gives info i don't need (ex: huge map of ALL Los Angeles zones instead of just mine), stupid little fiddly changes rather than useful improvements (changed the style of the clock. Bravo. The older clock was better.). I would like to see a balance of my credits, can we do that? I am in a small sub of Los Angeles. Our town has a name, yet you use "Los Angeles" for all addresses, confusing, and NOT HOW WE ARE LISTED.
2 people found this review helpful
Review for the App: 4/5. Works, but occasionally, it can't find a ride at the specified time, and doesn't automatically offer the next one available. Then you have to search again and again, changing the pickup time slightly (plus-minus 5 minutes), until it finds a ride. Review for the service: 4/5: I'm truly grateful for this lifesaver in areas with few public transport options. But there should be a consequence for riders who request rides but don't show up, such as prepaying when requesting.
This is a pretty easy to use and very affordable service. Vans are clean. Drivers courteous. It's not quite like ride share in that it sometimes isn't as door to door, but pretty close and much cheaper. Draw back is right now it's only in specific zones and so obviously if your destination is in another zone, they don't connect.
7 people found this review helpful