ACCESS AT

Via Transportation Inc.

About this app

Access AT is Advance Transit’s fare-free origin-to-destination ADA Paratransit service operating in the Upper Valley communities of Hanover and Lebanon in New Hampshire and Hartford and Norwich in Vermont.

Our vehicles are wheelchair accessible and are operated by specially-trained drivers. Whether you want to run an errand, visit a friend, or need reliable transit to recurring events (work, appointments, etc.), this service will get you there!

This app allows paratransit passengers to book and manage rides digitally through a secure online system. Riders can also track their vehicle in real time, with access to their driver’s location and estimated arrival time.

HOW IT WORKS:
- Book a ride on your smartphone or call a booking agent to book your trip over the phone.
- Select the preferred pickup window for when the vehicle will arrive. Please be ready at any time during that pickup window. You’ll receive one automated call or text reminder for each trip you have scheduled on the day before your trip.
- We’ll give you an automated call or send you a text notification when we’re nearby.
- When your driver arrives, they will wait up to 5 minutes at your pickup location. If they arrive early, they will wait until the start of your pickup window and then wait another 5 minutes.
- There may be others on board, and you may make a few additional stops along the way. You can track your ride and share your status in real-time from the app.

Have a question or need to change or cancel a ride? Call [phone]
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