RTS On Demand - Powered by Via

Via Transportation Inc.

About this app

RTS On Demand service helps you enjoy a more customized, flexible, and reliable experience within the On Demand Zones: Brockport, Greece, Henrietta, Irondequoit, Lexington, Pittsford/Eastview, and Webster.

All RTS On Demand vehicles are ADA-accessible and have bike racks.

How it works:
- Request a trip
- Get picked up at your requested location.
- Share your ride with others.
- Get where you need to go!

Questions? Contact us at myRTS.com or 585-288-1700.

Ratings and reviews

Standing out in the freezing cold the other day and the app would not book my trip. The busses do not go where I need to go (which is ludacris btw.) Tried multiple times and app just kept shutting down. No updates, patches, fixes or anyone I can call!!! I have uninstalled and reinstalled. I plan on attempting the same trip today and hope there will be no issues bc this is ridiculous. How are people supposed to access this service with such a horrible app??

Notes you leave for the driver are never shared with the driver. I left my exact pickup location for the driver, and the driver still couldn't find me. Pick up is always 30 minutes to an hour after you schedule to be picked up. Edit: app is nearly impossible to use, do to nearly constant crashing. Whatever shadow updates are being done to this app, are actually severely destabilizing it. I wonder what sadist thought on-demand service in Rochester was a good idea....

I have SEVERAL complaints. 1. It's doing the same thing the old one did, acting like there's only, at most, 2 busses at a time when there's supposed to be more and MAYBE two seats between them. 2. It seems like the service range shrank compared to the first one. That or the different services areas aren't working together anymore. 3. They're becoming more and more unreliable by the day! I've bade scheduled rides a day in advance and I still gets pushed back in the que. No excuse for it!