LumiCare

Viettel Burundi (Lumitel)

About this app

LumiCare is Lumitel's official mobile app, designed to offer subscribers simple, fast, and secure management of all their telecom services. With LumiCare, every Lumitel customer can view and manage their credits, purchase internet packages, check their SIM card ID, and access a full range of services without using USSD or visiting a branch. Lumipay's main features are:
1. Personalized Dashboard
• Balance overview (main credit, bonus, data)
• Usage statistics (voice, SMS, data)
2. Purchase credit
• Top-up with a prepaid card
• Top-up via Lumicash (mobile money)
• Top-up for yourself or a loved one
3. Subscribe to plans
• Internet: daily, weekly, monthly plans
• Voice/SMS plans
• Combined plans (voice + data)
4. SIM ID verification
• View customer identification data (last name, first name, ID, SIM number)
• Notification in case of identification issues or required updates
5. Account Management
• Profile update (name, email, photo)
• Password change
• Security with PIN or fingerprint
6. Transaction History
• Top-up and usage tracking
• Details of subscribed plans and Expired
7. Customer Assistance and Support
• Live chat with an advisor
• Frequently Asked Questions (FAQ)
• Locate the nearest Lumitel branches
8. Smart Notifications
• End-of-package alerts
• Personalized promotions
• New services available
9. Security:
• Secure login with OTP, PIN, or biometrics
• Encrypted data
• Automatic logout in case of inactivity

LumiCare offers users many benefits. Here are a few:
• No need for complex USSD codes
• Complete and immediate control over your services
• Save time and reduce travel
• Intuitive interface available in French, Kirundi, and English
• Customer support integrated into the app

Users receive prompt assistance from our user support agencies during business hours.
Email: [e-mail]
Customer Service Line: 100 (7 days/24 hours)