RIU Hotels & Resorts

934 reviews
Content rating
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About this app

The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays.

What can you do?

- Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed
- Check the details of your booking
- Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits!
- Check in online to avoid queues when you arrive
- FInd out about the services and facilities available at your hotel
- Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills.....
- Notify the hotel of any incident that comes up during your stay
Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app. We would love to hear your comments so we can carry on making it better each day.

If you have any problems, please contact us via webmaster@riu.com.

Visit us on www.riu.com


• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube (ingles): RiuHotelsandResorts
• Pinterest: /riuhotel
Updated on
Aug 4, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and App info and performance
This app may collect these data types
Personal info and App activity
Data is encrypted in transit
Data can’t be deleted
934 reviews
Angela Kaylor
June 12, 2022
App is not functional. I'm at the hotel now. The app keeps freezing and locking up, and when I do get it, I have to start over with my birking info every time, even though I'm already at the hotel and checked in. It has very little if any information on much of anything. There is no map of the property anywhere in the app that I can find. I have tried to use the app the request services, but the person who showed up had no idea what we needed and spoke no English so he ended up just leaving.
19 people found this review helpful
Did you find this helpful?
Riu Hotels & Resorts
June 20, 2022
Thank you for sharing your experience with us, Angela. However, we regret that you are not fully satisfied with our new app due to the mentioned reasons. We will continue working to improve our app 📲😊
A Google user
October 28, 2019
Booking App Only! Installed this to see if it would help at all as a first time stayer with Riu, but it does not have any way to book dinners, check on resort status, explore the nearby area, or anything specific to my trip. App works perfectly fine but my advice would be to simply use their website instead for all the same functions. Hope this helps someone!
44 people found this review helpful
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W. C
July 27, 2022
We are staying at Riu Le Morne now and installed the app because it's the only way you can book the spa or restaurants, as well as other services. Sent a query regarding the day pass that is offered but almost 21 hours has passed and no response. The app is a great idea but if you don't have the resources, manpower or willingness to operate it properly then don't implement it. It only irritates guests and forces them to use the old method of going to reception in person to get assistance.
Did you find this helpful?
Riu Hotels & Resorts
July 28, 2022
Hello! Thank you for taking the time to give us your feedback. We apologize for the inconvenience you reported, we pass the comments to the relevant department in order to improve. We hope you enjoy the rest of your stay 🙂

What's new

In this new version, we’ve made some performance improvements, fixed some bugs, and added some new features. Update the RIU Hotels & Resorts app and enjoy everything it has to offer!
Thank you for choosing to discover the world with RIU. We hope you like it!