
Angela Kaylor
App is not functional. I'm at the hotel now. The app keeps freezing and locking up, and when I do get it, I have to start over with my birking info every time, even though I'm already at the hotel and checked in. It has very little if any information on much of anything. There is no map of the property anywhere in the app that I can find. I have tried to use the app the request services, but the person who showed up had no idea what we needed and spoke no English so he ended up just leaving.
19 people found this review helpful
Riu Hotels & Resorts
June 20, 2022
Thank you for sharing your experience with us, Angela. However, we regret that you are not fully satisfied with our new app due to the mentioned reasons. We will continue working to improve our app 📲😊

A Google user
Booking App Only! Installed this to see if it would help at all as a first time stayer with Riu, but it does not have any way to book dinners, check on resort status, explore the nearby area, or anything specific to my trip. App works perfectly fine but my advice would be to simply use their website instead for all the same functions. Hope this helps someone!
44 people found this review helpful

W. C
We are staying at Riu Le Morne now and installed the app because it's the only way you can book the spa or restaurants, as well as other services. Sent a query regarding the day pass that is offered but almost 21 hours has passed and no response. The app is a great idea but if you don't have the resources, manpower or willingness to operate it properly then don't implement it. It only irritates guests and forces them to use the old method of going to reception in person to get assistance.
Riu Hotels & Resorts
July 28, 2022
Hello! Thank you for taking the time to give us your feedback. We apologize for the inconvenience you reported, we pass the comments to the relevant department in order to improve. We hope you enjoy the rest of your stay 🙂