I have ordered from Rosegal several times over the last two years. Quality of products has grown over that time tremendously. Free shipping usually takes 1-2 months in my experiences. Also, tracking numbers provided have never workedfor me, so it's a bit of a guessing game. Overall, I like the app and intend on making future purchases.
I ordered a dress over a month ago and still have not yet received it, I have checked the tracking number frequently but it shows no progress, I have also tried messaging customer support but got no reply, I am starting to think my purchase isn't going to show up and that I have wasted my money. I am disappointed with the tracking system of purchased items and the customer support services.
Do not waste your money people.. this is a scam I orderd a bathing suit for my vacation ordered it may 31st 2017 still haven't received my order .. I have sent email after email keep getting the same result.... at this point i just want my money back
Be mindful of the size you order. Also when they tell you they will be able to exchange an item for a different size once they recieve the items returned... Good luck with that. Doubtful that happens as it didn't for me. I ordered several tops for a new job and now am left with none... They blamed it on their supplier. Whatev's. Very dissatisfied.
As far as the merchandise, it's affordable, but I didn't like how they asked for vital documentation such as a photo I.d. and a copy of your credit card or a recent statement, in order to verify your identity.
A few years ago i i recived 5 x andthe cloths did mot fit. I tried to get refund gosh the cloths loooked like a xl. The women look big but when you get the clots they wete way to small. They gsve me the runaround about gettig refund lkie go to a store and copy some vin number i tried did not work. I aske them not to email me and i still get email. I regfuse to oi evenasked tjem to mail me jewllety and mske no they ignord me.