AirDroid Remote Support

3.9
615 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Introducing AirDroid Remote Support, a new efficient solution for technical support !
It helps you establish connection between you and your partner, providing the most intuitive and convenient way to demonstrate your problem and receive instant help. You can share your screen, receive a call, and send messages to have your partner quickly understand the problem and then provide useful suggestions.

Quick Guide:
1. Download and open AirDroid Remote Support app on your mobile device.
2. Share the 9-digit connection code to your partner who has downloaded AirMirror. (Note: Your partner needs to download AirMirror, not Remote Support to build connection with you)
3. After your partner connects to your device via a 9-digit connection code, you are in connection!

Features

Voice Call
Your partner can call you to discuss the probem in real-time.

Screen Sharing
Share your screen with your partner to see the issue together. Whether to start/pause/stop screen sharing is all controlled by you.

Tutorial Gesture
Your partner can show his/her operation trace and lead you to solution.

Chat
You can send text messages, pictures or even voice messages to help communicate with each other.

Privacy Protection
During screen-sharing, you can pause anytime you want to protect your password and privacy not to seen by the other.
Updated on
Sep 4, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App info and performance and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
3.9
615 reviews
Alexander Turro
July 6, 2022
10 minutes of screenshare without any remote control is just as painful as trying to tell them how to do it over the phone. Trial is useless. If i could see how well it works i would buy it (assuming it works) because there are problems that take more than 10 minutes to fix. But im not going to throw money at something without any proof that its functional. Waste of time EDIT: quality software and services ARE worth paying for. Without even a 1time remote access trial, no proof of quality, tho.
15 people found this review helpful
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SAND STUDIO
July 7, 2022
Hi Alexander. If you don't want to purchase a Remote Support premium you can use AirDroid Points to redeem the Remote Support premium for free. https://bit.ly/2YShQ04
Neil Gupta
June 19, 2020
Used a few similar applications, this one by far is the easiest to use. Quick to connect with very low downtime. I have a support team of about 15 people, each with over a dozen clients. We need to have a fast operation and with very little room for errors. we are growing fast, and we need something that can scale with us. Pros: Disconnection is low Pricing is very competitive After-sales support is reliable Cons: Sometimes hard for non-tech customers to install, maybe a web version if possible.
79 people found this review helpful
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SAND STUDIO
June 22, 2020
Hi Neil, thank you for your support! We will record and submit your advice to our developers. Feel free to let us know via support@airdroid.com if you have any other advice or questions.
Kaj Björk
June 19, 2020
The AR and screen sharing are really helpful for helping my clients and boss with technical difficulties. As a technician, you can ask them to pause the screen to avoid exposing sensitive information. I would recommend for people that provide technical service. Underbar!
11 people found this review helpful
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SAND STUDIO
June 22, 2020
Thanks a lot! If you'd like to suggest a feature or an improvement to the app, please write into us at http://bit.ly/2TUQGO6. We'll do our best to incorporate the same and earn a five-star rating from you.

What's new

2022/09/05 v1.0.4.6

1. Fixed the crash on some Android 13 devices.
2. Other bug fixes and improvements.