Would be better if there was an option to keep me logged in. Every time I leave the app it logs me out and I have to re-enter my password. My husband and I spend A LOT of money on phone calls. Would be nice to be able to put our entire 2 week budget for calls on the account in more than $50 increments with a $3 charge for each deposit. Otherwise seems ok besides the outrageous price of the calls.
I have a really hard time getting a connection even though it says my connection is excellent. I'm wasting money to talk to someone I already can barely talk to. Not good.
Terrible way to visit. The visitation band. For secureus is money only. If only i could see them. Face to face. Glass vs. 30 min but only connected for 3 minutes video.
I would give more stars if Securus wouldn't have forced the facilities they provide video visitation capabilities to REFUSE all in-person visits as a condition of using the platform. There is a HUGE difference between getting to see a loved one live and in the flesh (even through a pane of glass) vs on a monitor alone. With the pricetag attached to these video visits ($5.95 for 30mins) along with the requirement of having the equipment capable of handling video visits, I KNOW many families aren't able to use the service. A lot of inmates are coming from families who don't have a lot of money. In a way, this service punishes those folks for being less fortunate. What does this mean? Well, for one, (thanks to the ban on in-person visits required as part of using Securus' service), this means plenty of inmates will not receive visits of ANY kind.
It freezes sometimes or kick me out of my visit but it lets me keep in touch with the family.
It tells me stop working every time I try toset up a video visitation
-Bug fixes and improvements
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