I think the quality of the visits varies greatly depending in the unit. I've only even had one issue and it was bc the equipment where he was wouldn't let him join the visit. I called Securus immediately, before the visit time even ended, and was told on their end it said that I was the one that didn't log in. At first, I was pretty mad bc I figured they were just trying to get out of refunding the money for a visit I didn't get to use. It actually was 2 visits back to back. But they told me how to go about printing and completing the form needed to request credit for those visits. And the unit also confirmed they were having some issues in some of the barracks there with the video equipment. It took a bit but still not terribly long and they ended up putting credit for both visits back on my account. Otherwise, I've always been able to see n hear just fine. It helps to hear better if you have ear buds or a headset. And no matter what the speed test says, I always use data instead of wifi.
I need a promo code for a free visitation bc I can't afford to visit my friend right now. I have to arrange getting my stuff from his place through his family, but I need to talk to him to get the correct phone numbers so this happens before his landlord takes over. Lmk if anyone knows where to find a valid one!
I have never once had a problem with this app and I've used it for the past two months daily, for those of u having problems DUH LEARN TO USE IT RIGHT! 😋
Ive been using this app for about a year now my first two visit i had problems but now its just great i wish the visits were longer!!!
I like it except when it boots me off the video visit and logs me out and makes me sign back in but other than that I like it.
It's a clear audio, video app to visit ppl incarcerated. Great app
- Bug fixes