3.9
18.8K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability
Updated on
Sep 21, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted
3.9
18.8K reviews
Shavonne
July 6, 2022
While I understand bringing multiple uses together, what I don't understand is having to add "options" whereas I didn't need to before. Ex - having to add options to video, message, send videos, or buy stamps. All the "launching" I have to do is tiresome every single time I want to message someone. It's a clunky interface and requires a lot now. Def was easier before it moved to one app.
95 people found this review helpful
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Chris Rouse
September 10, 2022
The main issue I have is that I had to transition from JPay to Securus, but the Securus app isn't as good as JPay. Yes, there are more options, but I don't get notifications even though my settings allow it. I had to resort to calling customer service to set up my acct and they spelled my name wrong and I can't change it on my own. Switching between the options causes the buttons to freeze on the main menu. This app is a downgrade, but I'll give it 3 stars simply because it's usable.
18 people found this review helpful
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Alesha Bess
July 23, 2022
I paid for the one month unlimited video visit subscription, 2 times now. I have yet to be able to use it because bugs in the app prevent the video visits every time. If I can't get my visits to work, then what did I pay for? I want my money back! Notify me when the bugs are fixed and visits will work again. Then I'll renew my subscription, but until then I'm not wasting anymore of my time or money scheduling visits just to be disappointed every time cuz of the issues in the app. It's not okay
111 people found this review helpful
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What's new

Bug fixes