ServiceChannel Provider

ServiceChannel

About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Ratings and reviews

This has always been the most time wasteful check in app and with the recent design update, it's become even more so. Log in, log out, log in, log out over and over. Just give me one dang list of all sites. I can't even hit the back button to go back to the log in screen anymore. I have to click the profile icon, scroll to the bottom and hit log out. This app has zero respect for the user's time. And of course all this wasted time isn't counted towards the site. SMH

Can't accurately get gps information. sitting right in front of the customer and it thinks you are more than a mile away. Yet, I If turn on Google maps, google maps sees right where I am. Sitting in the parking lot of the customer it will not bring up the closest call even when the "closest" filter us on... Oh, and slower then molasses in winter.

App is complete garbage. Always giving errors, doesn't allow you to check in and when it does, it won't let you check out. Says you left the property when in fact you're still working on the property. When you call Service Channel number, you'll get a message that says, there has been an error within the app, good bye. Very frustrating, I hate using it.

What’s new

FIXED
- An FTM internal technician couldn't check out from a work order. A system message appeared instead. We've addressed this issue.