ServiceChannel Provider

ServiceChannel

About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

Ratings and reviews

We are required to use this app on top of our own company service app. Update to update you never know what you are gonna run into. Ever since the latest update the app is painfully slow loading Work Orders (search seems to work fine). 7 out of 10 times it errors out trying to upload pictures, the other 3 out of 10 times it is also painfully slow. On multiple.occasions I have had to tack on an extra 30 mins or more to work orders. Please fix these issues!

I use this app for Street Sweeping Sams Clubs parking lots. And the majority of this is frustrating. Delayed timings into sending work orders, My physical phone itself booting me out and saying this app has bugs in it. Not saving current progress, or not even checking me out of my work order the next day coming in and running over 24 hours on the clock timer. But I've only found a temporary fix to it. Just uninstall and reinstall the app again. Putting in the Work number

constantly having issues, errors so it won't allow me to check in along with it saying I'm too far away to check in/out when I'm literally in the building. also, it sends a notification everytime (it looks like you left) I minimize it which I fall for everytime and have to dig my phone out of my pocket. the amount of time I've wasted is ridiculous along with delayed payments due to it not letting me check in/out. As of now its at 2 stars, hello designers!

What’s new

NEW
- During work order creation with interactive troubleshooting, you can now select date and time for the corresponding questions.
FIXED
- Selecting See Attachments in the New Service Request email, you were redirected to the WO list instead of the corresponding WO screen. The link now correctly opens the specific work order associated with the email.