
Victoria Holloman (Tori)
Couldn't get past onboarding. The app keeps throwing me an unexpected error message plus occasional crash during the onboarding process. I tried on wifi and on data. I uninstalled and reinstalled twice with no change. Chatbot was unhelpful and live support was equally unhelpful. The agent just told me to uninstall and reinstall AFTER I told him I'd tried that already.
8 people found this review helpful
ShiftKey, LLC
February 10, 2026
Hello Tori, Thank you for taking the time to write this review. We are sorry that you have had this experience. We would love the opportunity to assist with this. Please contact our Help Desk at 214-257-8686, or email us at credentials@shiftkey.com.

Nikki Howard
The app was working just fine on my Samsung Ultra 22 phone until a week ago. I've cleared the cache, re-installed it, and restarted my phone. It takes almost 2 minutes to open, and by that time, the shift is gone. It happens on 5G and WiFi. I have to get signatures now also because it says geofenceerror. All my other apps and agency apps are working like normal. The app works just fine on my IPad, but I can't carry that around all day. I hope it can be fixed. Maybe an android issue. Not happy.
31 people found this review helpful
ShiftKey, LLC
April 26, 2024
Hi Nikki, Sorry to hear about the issues you are running into and it definitely sounds like the app is not behaving correctly. We are digging in and will get back to you with an update!
- ShiftKey Dev Team

Billie Jo
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It's okay. I like the app, it's easy to use and understand. I have worked one shift so far and been paid without issue. One shift was approved and then immediately canceled and another facility is constantly requesting shifts, but never accepts bids. There are, unfortunately, no facilities close to me. The one I worked at was 76 miles away, which was a 90 minute drive. I would caution folks to research the facilities in their area using ShiftKey prior to wasting time doing onboarding.
126 people found this review helpful
ShiftKey, LLC
November 4, 2022
Hi Billie! We're sorry to hear you are having difficulties picking up shifts. As a growing organization, we're always looking to add new facilities to the Shiftkey family. Please feel free to email us at resolutions@shiftkey.com with any suggestions that you may have! We're happy you are a member of the ShiftKey family! đ