Hope you don't need to contact customer service Their customer service is a joke. They take forever to get back to you and when they do they treat you like an idiot. I emailed them about an issue of jot being able to add my kicks to purchases in a store with my phone number anymore and I lost out on a bunch of kicks.I email them and explained the situation. Now when they do get back to you they have all these conditions to where they won't allow you kicks. With proof of purchase and all the information they will refuse kicks for your purchase.
So far so good only had the app for a few days wish the gift card values were a little better but working on how long it will take to earn one
Doesn't Always Give Kicks The last month or so, I do not get my walk-in kicks. My boyfriend and I both have the app and think it's a great way to earn gift cards but a few issues. The last few times we have gone shopping we havent received our walk-in kicks. Then when we try to scan items either there is no such item in the store or the scan doesn't work. Very frustrating.
Really love this app Wow! Not sure where to start.... Awesome app! You can get your workout and get kicks at the same time! The best part of it,it is FREE...
Train wreck I have never had so many problems registering an app as I have with this one. I've tried over and over again to register via email and password. I still can't register the app after about a week! Every time it tells me their servers are busy. I bet they want me to sign in via Facebook which I detest. The customer service is a complete mess and can only be done via email.
Cant scan The only problem I have, it will say there are 200 scans and when I go into it there are only 5 things to scan. Fix and then you get 5 stars!
Latest version 4.6.8:
Now it’s easier to find products to scan for Kicks at the store. Tap the "Scans" tab on the pages of your favorite stores to see our new and improved list of items available for scanning.
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The shopkick team
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A fascinating shopping experience designed for time and money savvy people.