Skok

Eterna Elect

About this app

The app is your key! All you need is to download the Skok mobile app to locate, reserve, and rent an electric moped, or electric bike.

How does it work?

DOWNLOAD AND REGISTER
To register, you need to be at least 18 y.o., have a valid driver’s license of any category, (not required for e-bike use), and have a valid payment card
We have a one-time fee of 1.99 EUR for registration

RESERVE
Choose an available e-moped or e-bike on the map in Skok mobile app
Tap “Reserve” in the app. 15 min of the reservation is free of charge

BEFORE YOU GO
Check for and report any damages before starting your ride
Please pay attention to the instructions for riding and parking in the app

START AND FINISH THE RIDE
Pause or end your ride in the app
Find a dedicated parking spot on the map

Don’t forget! Skok mopeds are road traffic vehicles. Therefore, you must wear a helmet (we provide two sizes in the tail box) and follow all road traffic regulations.

Happy riding!

Ratings and reviews

Good concept, terrible customer service. Everything was going fine until one day the app says "you have unpaid invoice, can't use the app". So I went through my payments where it clearly says that the payment was successful. Have since contacted the customer service several times by email and phone, sending payment proofs etc. All they do is promise to call back, but it never happens. I have received 0 responses on my 3 emails. Edit: Your response makes me want to put 10 more 1-star reviews

Downloaded app, read all the terms (took me a long time), signed up, received an invoice of 1,99 € which ... you can't pay. The invoice page opens with multiple devices, but there is no button you could click to pay the invoice, nor a bank account number. I contacted their customer support and there's no answer in a week. And now they have the audacity to send me a reminder invoice? What is this?

'Simple registration' :D.. Spent hours... Need to pay to even sign up, onfido verification is the worst ive encountered - too blurry, face not recognized, etc, took 20 photos, now approval takes hours, gmx email doesnt work (skok cant send to it) and very low accessibility of skok in this city. Other services are faster and more accessible.

What's new

More information about vehicle and trip overview