Dunkin' Donuts perks & rewards

- September 7, 2017

Everyone

( 39,096)

Dunkin' Donuts perks & rewards- screenshot thumbnail

Description

Getting your daily dose of Dunkin’ just got a whole lot easier. The new
Dunkin’ Donuts app has DD Perks with rewards & loyalty offers, gift cards,
On-the-Go Ordering with mobile pay, menus & nutritional facts & store
locators.

The smart menu & store locator to keep you running throughout the day
Your favorite breakfast donuts are only a tap away. Satisfy your cravings
and find where to pick them up with our store locator. Browse our smart
menu and nutrition tab on the app, with details about every Dunkin’ latte,
vanilla donut, or Dunkin’ bagel you can imagine.

Get more Dunkin’ love with DD Perks and Rewards
Make every sip rewarding. Join the DD Perks Rewards Program for free and
become a loyalty member. Receive a free beverage when you enroll, when you
refer a friend, for every 200 points earned and on your birthday!
On-the-Go Ordering
Reward member benefits and loyalty offers
Earn 5 points for every dollar you spend
View your points balance and manage your rewards from your phone

On-the-Go Ordering with our Rewards Program
Place your Dunkin’ coffee order 24 hours in advance and we’ll make sure
it’s freshly brewed when you come pick it up. Dunkin’ On-the-Go lets you
pay for your morning donut and bagel before you're out the door. It’s a
great way to start your day and a perfect solution for a midday pick-meup.
It’s even convenient for night owls.
Tap to order and pay on the way
Save your favorites for easy and fast ordering
Skip the line in store to pick up
Go enjoy all that time saved

Customize your Dunkin’ favorites
There are over 15,000 different ways to order your coffee at Dunkin’.
Browse our Dunkin’ coffee menu to add a touch of French Vanilla, Hazelnut,
Caramel, Toasted Almond, Blueberry, Raspberry or Coconut. Don’t be shy and
let us know if you want extra whipped cream in your latte. Simply tap the
app to make your selection and we’ll package it for you.

Say it with donuts
Send a virtual Dunkin’ Donut gift card to any Dunkin’ lover, via text, email
or iMessage. Or be a hero and grab a Box O’ Joe or munchkins to share
with family and friends.

*The DD app gives exclusive Dunkin’ prices and promotional offers for our
favorite times of the year — National Donut Day, National Espresso Day,
National Coffee Day and more. After all, America runs on Dunkin’.
**Note: Language settings in English and Spanish.

Reviews

3.9

39,096 total

5 21,503

4 6,948

3 2,311

2 2,160

1 6,174

I love the app very much and I'm very impressed with how convenient it is. However, I do find it rather annoying that I cannot order my bagel correctly. I have to order a plain bagel and when I get to the location I have to change the order at the drive-thru window to an everything bagel in order to have it done right. Also, the muffin section is limited to just blueberry and pumpkin. There is no selection for chocolate chip. Other than those two issues I freaking love love love this app.

Freezes up a lot or can't find any locations close by. And what happened to the Perks? I haven't had a deal in the perks in a long time and I'm not counting the ridiculous offer of 30 bonus points with on the go orders or stopping 6 times in 2 days for 50 points. Guess that explains why I don't go to DD much anymore. Just not worth it, DD wasn't loyal to its loyal customers.

Gordon Jenkins

The Dunkin Donuts app is well-organized, very intuitive and easy-to-use. Ordering on the go significantly lessons my wait time in the store. My only regret is that you can't name your favorites using your own terminology - you must select from a drop-down list provided by the app. Overall, kudos to Dunkin Donuts for a great app, awesome service and wonderful coffee. I only wish you could still buy the whole bean coffee.

fremiot santiago

How do you remove a product that we use all of a sudden? I order green tea and I get black tea. No more options for green tea for express pick up. I'm just gonna use my $$$ up and then uninstall the app. Its useless if I'm ON THE GO if I have to go in to order the tea and those lines are crazy long.

SelfMade Man

App is ok. I truly think they do not keep track properly of the money spent/point ratio. Also there all all these promos with double and triple points when you order on the go, and even after all the updates, you STILL can't order liquid sugar, or multiple ite.s in a single beverage (i.e. Carmel, mocha)

Chris Z

I love the convenience of On-The-Go ordering. My only problem is that sometimes my order is not ready, and sometimes they don't get my order because their machine is not working. I would also like a comment box so I can order a specific type of donut, as the options that are given are not always the ones I want. I occasionally have a coupon but I cannot enter that when I place my order.

User reviews

September 18, 2017

September 8, 2017

Gordon Jenkins September 18, 2017

fremiot santiago September 14, 2017

SelfMade Man September 14, 2017

Chris Z September 12, 2017

Amora Johnson September 19, 2017

App is a theif. I tried to set up the account to do online ordering, and it kept having me make a virtual DD card. I tried a simple $25 card, and now I look at my bank account and there's 6 charges for a total of $150. The app doesn't list any of my cards, and I kept getting an error message saying, "loyalty profile not created."

Jessica Simpson September 12, 2017

I love this app. The only thing that I would suggest is a comment box at the bottom of each item before you add it to your order in case you want something specific. But other then that it's fantastic! Makes life so much easier!

Natasha Cruz September 11, 2017

There should be a spot to let the people taking care of your oder certain things. Such as what kind of Donuts you want. Or if you would like less ice. Things of that sort. Other than that saves me soo much time.

Crystal Grondin September 18, 2017

I created an account and when I put money on the card it kept saying error. Now I can't access my account because it says that my username is invalid and money was withdrawn from my bank account. I will update my review when this is fixed and actually works but in the meantime I want my money reimbursed!

Jennifer Bogdonoff September 18, 2017

I love the ease of ordering and using a DD card to pay up front online. If my card balance is too low, it automatically offers an opportunity to add money to the card using a debit card. Minimum amount to add is $10. The only issue I have is that the menu is not complete, so some items will have to be ordered in the store. It would be hard to have an accurate selection of the donuts available since their are many types but app just offers choice of a few basic flavors. The special pastries like bagel twists or coffee rolls are not offered with app ordering either. Overall I love getting to walk in, ignore the sometimes long line and go right to the order pick up area to find my order sitting there waiting. The order will have the receipt and order info attached so you know you have the right one. I just grab my stuff, say a general "Thank you" and leave. Never have I had an employee there when I pick up, once it's done and already paid for, they just leave it there and continue working as usual.

Melvin Mickens September 12, 2017

App is not always working and I'm here EVERY DAY!! All my regular locations even know me by name.. :( BUT that doesn't stop me from coming, great idea

Jessica Flores September 14, 2017

Terrible!! Twice I've had the same store tell me that my order wasn't received. I was treated very rudely even after showing the employee the confirmation screen. I will not go back to that store and after my funds are depleted, I will be deleting the app. The perks are not worth the aggravation. The corner store makes much better coffee and cheaper.

Dubious Space Hamster September 19, 2017

This app is confusing and likely not working properly. Every time I sign in the app doesn't seem to know who I am. It keeps telling me to load money into my account when I've already done this, and apparently doesn't recognize that my debit card was already submitted and charged. I can't order, I can't see my balance. It just keeps sending me through a neverending loop of asking me for my credit card information. I also did not receive any sort of confirmation email when I signed up.

Nicole Love September 11, 2017

The app work great when I'm trying to get to work on time and forgot to grab my food. However, should be space for notes or comments. They don't have all the donuts listed they have

goddessaset September 14, 2017

It works most times. Sometimes it definitely doesn't. And when there are errors with your DD card, customer service takes OVER 30 mins every damn time to talk to someone about your issue.

Samuel Gonzalez September 15, 2017

I dislike because i can not even log in. I know it worked because i recieved a noticed that $10.00 was withdrawn from my account. I figured maybe i forgot the password so? I pressed the option to email me so i may go threw the steps to change my password....nothing. sent it to my other emails and nothing. Sent it again and still.... nada. Ive even waited a day or two and.... still nada. Am i the only one w this issue?

Christopher Manzo-Ciak September 13, 2017

So I've been using this app for a while and it was great. But for some reason, when I try to order on the go, it says that the location isn't accepting on the go orders at that time. But it still took the money from my card without me even receiving anything.

Almiita M September 18, 2017

I tried 2x installing this app and got error after entering cc information. I was able to sign up online however & tried again to sign into app & just get error. Hope they don't charge me since they got my info!

Mike Virostko September 10, 2017

Giving the app a three is tough. I really love the on the go ordering (6), but the lack of donut selection, not being able to put AARP, orders are not going through(I show the order and they do make it, just have to wait ), and no way to make suggestions made me downgrade.

J. Scott Elblein September 10, 2017

Overall very convenient. A couple huge issues though. 1. Free beverage rewards should be deducted from the order *before* it's submitted for payment. *Nothing* more annoying than only wanting your free coffee, but not enough on the card to cover it's normal price, thus being forced to add $ to your card just to redeem your "free" drink. 2. When customizing your drinks, the calorie count doesn't get updated as you make changes to it. You just get a generic "12-520 calories for a large" type of display that doesn't change whether you are lighter or heavier calorie options. It's a calorie conscious world we're living in these days, and computers/processors were *created* to do calculations. 3. It'd be nice to be able to remove individual items from your checkout list rather than have to cancel the entire order and start from scratch, including all drink customizations, because you accidentally screwed one item up. I've already submitted the first 2 via the website feedback form, but never resources any sign that it was even acknowledged.

JEAN LINDSAY September 16, 2017

Better now that it allows you to change locations easily. Last version charger me twice when I ordered from wrong location. Just need to add history of points earned and world be perfect!

Bobby Moran September 15, 2017

Very convenient and easy-to-use. Once in a blue moon there are glitches but that comes with any app, and on the very few occasions that I have experienced issues the customer service team has resolved them almost immediately.

Metzy Alfaro September 16, 2017

I have had this app for a long time now, maybe two years? Anyways, I RARELY ever have an issue with it. Definitely love having it, but they need to bring back more coupons.

Jonathan Gollatz September 18, 2017

I used to love this app. I used it daily and it made ordering very quick, easy, and convenient. However, it's recently started acting up. My on-the-go orders have been getting sent to the wrong location, which the people who work in the stores are unwilling to fix. I find myself arguing with a Dunkin Donuts manager about a malfunctioning app. Now, instead of saving time and money, this app is costing me time and money, plus the aggravation of the situation.

Tabitha Bloom Lohsen September 14, 2017

So angry! I have never had auto pay on. 5 days ago I get an email in the middle of the night that my auto load went through and they successfully addes $100. I'm still trying to get my money back. Absolutely horrendous customer service.

Scott September 10, 2017

Purchased a GC for someone and elected to send it through the app via SMS. Following the purchase of it, the app prompted me to the "Send Card" page. After I reviewed the message, I hit send. App requested permission to view and send SMS messages, I agreed. App redirected me to home page and displayed alert saying that the card had been sent and that I would be receiving an email with a receipt. The email never arrived. Neither did the GC, it has been over an hour. Yet, my CC was charged immediately. I will be disputing this charge. Tl;dr - Don't download this pos app and definitely don't make any purchases through it.

Krissy Wills September 12, 2017

"Ordering-on-the-Go" is a terrible idea! Thanks for helping the local police department make their money. Never using this app, again.

Andre Cotto September 19, 2017

It had some bugs for a while but now it seams to work well as long as you have a good cell phone signal. When they updated the old app I lost $15 dollars I had on it. That kind of sucked but partly my fault for not upgrading to new app right away. I waited becuse the new app was still getting such bad reviews and was happy with the old one. All in all I use the app all the time and like it a lot. Enjoy. PS you do save a lot with the app, money and time.

Chelsea Stead September 19, 2017

I love the DD perks app. Easy to use, and no need to hold onto those paper coupons when you get a free beverage. The only thing I would like to see is the option for Ice Water added to the on the go menu.

Penney K. Dollar September 14, 2017

Love the pre-ordering. But in the drivethru hard to hit the ready to p/u. Also, need to add a free form section for things like "light butter" or "Double Double"

Tony Guggino September 9, 2017

All locations have been "unavailable for online ordering" since update. Also never got refunded the ~$15 your app stole from being broken despite emailing to complain (got no reply).

Sandra Miller September 14, 2017

I love my Dunkin app! However they used to give way more opportunities to score points, lately all they give points for is the to-go option. 😁🤔

September 7, 2017

App works perfect for me. Earned tons of rewards already and easy to use. Perks have slowed down a bit as of late though. Only offer seems to be on-the-go ordering...

Martha Mazariego September 18, 2017

This app is super convenient and easy to use. Truthfully, the only gripe I have is the minimum balance you have to load of $10. Otherwise, it's great on the go, in a pinch, and whenever you are craving good coffee and food.

Ronda Morrison September 15, 2017

Used to be good... why do i have to have money on my card if i want to use my free coffee with on the go ordering!! Not happy with that! I save them so i can use them when i don't have extra money!

Jensun Mathew September 11, 2017

At first I wasn't sure if the app was of any use then I realized how convenient it is and useful with the pay feature and adding gift cards or value. I am super glad they added the ability to transfer balances!!!!

Sarah Goodman September 18, 2017

If you cancel an on the go order after you've paid, you will not be refunded your money through the app, nor will the general manager make an attempt to resolve the issue.

Anya Godigamuwe September 19, 2017

Very detailed app! Only thing is that it's not intuitive how to delete things from your cart.

Danielle Mauri September 12, 2017

It's a great concept a and earning free coffee is awesome but the app is often down and I consistently get error messages that don't allow me to place my order. Recently the app is also "stuck" in the processing screen and won't allow me to use it at all. Very frustrating when you need coffee on the way to work. Starbucks is 2 mins away from my dunkin and their app always works so I've been choosing them more to save my aggravation.