Smile App

Name: Smile App
Availability: InStock
Rating: 3.5714285373687744 (1721 reviews)
Author: Helvetia Versicherungen

Helvetia Versicherungen

3.6

1.72K reviews

100K+

Downloads

Everyone

About this app

With the Smile app, you always have your insurance with you – simple, flexible, and completely digital.

• Everything at a glance: Contracts, invoices, and other documents are always at your fingertips
• Digital & hassle-free: Take out insurance directly via the app – no paperwork
• Drive Coach: Analyze driving behavior and stay safer on the road with personalized tips
• Support when you need it: Our team is there for you via chat, email, or phone

Updated on

Dec 5, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, App activity and 2 others

This app may collect these data types

Personal info, Financial info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.6

1.69K reviews

Sam Smith

October 3, 2025

I've been emailing repeatedly with no response, the chat bot usually doesn't work, now it finally does I discover how awkward they make it to cancel a policy to reply to their response: "If you still need help, feel free to reach out directly" I have been! Using the email address they provide, and they've been ignoring me! Just reply to my emails

Helvetia Versicherungen

October 3, 2025

Sorry to hear about your experience – that’s definitely not the service we aim to provide. We understand how frustrating it is when communication doesn’t work smoothly. We’re working on improving both our support and processes to make things easier. If you still need help, feel free to reach out directly – we’re here for you.

Jérémie Willemin

November 3, 2025

Changing the language to French doesn't work. Apparently I'm not the first one complaining about this. How is this possible? Has it not been tested? Please help to solve this issue.

Helvetia Versicherungen

November 5, 2025

Unfortunately, we’re unable to reproduce your issue. Please fill out the form and include a screenshot of the error so we can assist you further. Thank you for your support. https://www.smile-insurances.com/ch/main/de/home/service/services/support_anfrage_app_login.html

Luca Montanelli

September 17, 2020

After a bit of back and forth with customer service, here's the problem. The app will automatically chose your language based on your phone but defaults to German without any way to change it. So me, a francophone with an English phone (why ? because I just prefer it) has to do with the German version without being able to switch anything. The worse is that the languages are coded ! Just inaccessible because of some dumb design decision.

30 people found this review helpful

Helvetia Versicherungen

April 17, 2021

The Smile App is available in german, french and italian. You cannot select the language in the app itself it simply takes automatically the language you have in your phone settings. With the latest app update, you have the option to change the language of the app to french or italian under settings.