Smile App
3.6star
1.84K reviews
Everyone
info
100K+
Downloads
Everyone
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About this app
With the Smile app, you always have your insurance with you – simple, flexible, and completely digital.
• Everything at a glance: Contracts, invoices, and other documents are always at your fingertips
• Digital & hassle-free: Take out insurance directly via the app – no paperwork
• Drive Coach: Analyze driving behavior and stay safer on the road with personalized tips
• Support when you need it: Our team is there for you via chat, email, or phone
• Everything at a glance: Contracts, invoices, and other documents are always at your fingertips
• Digital & hassle-free: Take out insurance directly via the app – no paperwork
• Drive Coach: Analyze driving behavior and stay safer on the road with personalized tips
• Support when you need it: Our team is there for you via chat, email, or phone
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.6
1.8K reviews
jeremy halpern
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May 16, 2026
Nothing is working on this website....concerning the chat box. alter policy, demand for an offer, finding my vehicle, and contacting an agent by telephone or email. Smile has serious problems on their/ this website platform...VERY FRUSTRATING. And I am a client ! Auf dieser Website funktioniert nichts... weder der Chat, noch die Änderung der Richtlinien, die Angebotsanfrage oder die Fahrzeugsuche. Auch die Kontaktaufnahme mit einem Mitarbeiter per Telefon oder E-Mail ist unmöglich.
Helvetia Versicherungen
May 18, 2026
We’re sorry that you had to go through this experience. Please contact our customer service so we can assist you further.
Luca Montanelli
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September 17, 2020
After a bit of back and forth with customer service, here's the problem. The app will automatically chose your language based on your phone but defaults to German without any way to change it. So me, a francophone with an English phone (why ? because I just prefer it) has to do with the German version without being able to switch anything. The worse is that the languages are coded ! Just inaccessible because of some dumb design decision.
31 people found this review helpful
Helvetia Versicherungen
April 17, 2021
The Smile App is available in german, french and italian. You cannot select the language in the app itself it simply takes automatically the language you have in your phone settings.
With the latest app update, you have the option to change the language of the app to french or italian under settings.
Sam Smith
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October 3, 2025
I've been emailing repeatedly with no response, the chat bot usually doesn't work, now it finally does I discover how awkward they make it to cancel a policy to reply to their response: "If you still need help, feel free to reach out directly" I have been! Using the email address they provide, and they've been ignoring me! Just reply to my emails
1 person found this review helpful
Helvetia Versicherungen
October 3, 2025
Sorry to hear about your experience – that’s definitely not the service we aim to provide.
We understand how frustrating it is when communication doesn’t work smoothly. We’re working on improving both our support and processes to make things easier. If you still need help, feel free to reach out directly – we’re here for you.
What’s new
Mehr Smile, mehr Möglichkeiten 😄
Dieses Update macht die App noch praktischer – für Privat- und neu auch für Firmenkunden
🏢 Gute Nachrichten: Firmenkunden können sich jetzt wieder direkt in der App einloggen und Smile auch unterwegs bequem nutzen 📲
🎁 Ab sofort kannst du bei der Auszahlung deiner Reward-Punkte
– die Konto-Adresse anpassen und
– einen individuellen Verwendungszweck angeben ✍️
🛠️ Bugfixes & Verbesserungen
Wir haben im Hintergrund weiter optimiert, damit alles rund läuft 🧹✨
Dieses Update macht die App noch praktischer – für Privat- und neu auch für Firmenkunden
🏢 Gute Nachrichten: Firmenkunden können sich jetzt wieder direkt in der App einloggen und Smile auch unterwegs bequem nutzen 📲
🎁 Ab sofort kannst du bei der Auszahlung deiner Reward-Punkte
– die Konto-Adresse anpassen und
– einen individuellen Verwendungszweck angeben ✍️
🛠️ Bugfixes & Verbesserungen
Wir haben im Hintergrund weiter optimiert, damit alles rund läuft 🧹✨
Everyone
Learn moreApp support
phone
Phone number
+41844848444
About the developer
Helvetia Schweizerische Versicherungsgesellschaft AG
app.stores@helvetia.ch
Dufourstrasse 40
9001 St. Gallen
Switzerland
+41 76 381 20 20
