Easy Line Remote

Sonova AG

About this app

"The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*.

* Available on KS 10.0 and Brio 5

Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 5
- Brio 4
- Brio 3

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
"

Ratings and reviews

After upgrading to the newest version, calls and streaming audio drops out every 10 -20 seconds for a period of approx 1-4 seconds. Other bluetooth headphones still work perfectly. I am convinced that the problem is related to the app. The old app version was rock solid but I see no way of going back to it. Samsung Galaxy S22 plus with Android Version 13 Software. I have uninstalled the app and reinstalled multiple times. Also cleared Bluetooth cache multiple times.

Update resulted in the loss of at least one of my programs. Keeps switching from controlling both hearing aids to adjusting them individually. Lost statistics info. Appears to be adding stuff such as a "step counter" that is not even remotely connected to the use of hearing aids. App worked just fine before and the latest version is NOT acceptable.

Disappointing. The new "features" are more intrusive than useful. My hearing aid app doesn't need location data from my phone. I neither need nor want my hearing aids to track fitness data. If you want to adjust the settings on your hearing aids, the price is personal data.

What's new

General bugfixes and performance improvements

Thank you for using Easy Line Remote!