Easy Line Remote

Sonova AG

About this app

The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*.

* Available on KS 10.0 and Brio 5

Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 5
- Brio 4
- Brio 3
- Phonak CROS™ P (KS 10.0)
- Sennheiser Sonite R

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

Easy Line Remote supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.

Ratings and reviews

I've found this app to be pretty useless. i've attempted to use it multiple times and each time I struggle to get it connected. i'm technically savvy, but I find this app really a struggle to use. super frustrating! Just to be clear, I have done all of the suggested fixes, such as restarting my phone, reconnecting the bluetooth, uninstalling and reinstalling the app, etc. And the customer support is only one phone call away . . . in switzerland!

The app is unreliable and un predictable. It doesn't act like the demo; can't affect/change program, although was able to see and change it once only. App's connection to the hearing aids is lost extremely frequently while trying to adjust volume, like every few minutes. (I'm using an Android phone.) However connection to the phone for calls or streaming seams to work very well. I love the streaming feature. Phone calls work very well.

It is a great app that gives you convenient control over the superb Phonak hearing aid. With this exceedingly easy to use app, you don't need to touch your hearing aid, and above all, YOU ARE A WINNER. After using Phonak hearing aids with this app for over three years, I highly recommend Phonak hearing aids and the Easy line remote app without the slightest hesitation. Quality of sound coupled with easy total control makes my experience so pleasant. You will love it too.

What’s new

New hearing aids supported:
• Phonak Terra™+

New and improved functions:
• Simplified navigation and controls
• Remote Support video and audio improvements

Thank you for using Easy Line Remote!