Mi Telcel

Telcel, Radiomovil Dipsa S.A. de C.V.

About this app

The Mi Telcel app is the easiest way to recharge, pay, purchase packages and manage your line services without having to go to a Customer Service Center. It is available to all our clients with a compatible GMS device.

Download it, use it and save time.

Once you download it, register to access all the possibilities it offers. If you are not yet registered, you can use Mi Telcel to recharge and check your balance and Internet consumption.

Do you have an Income Plan?

On the “Home” screen we present the most relevant information about your line; Know your balance and payment deadline.

In the “My Account” section, pay your bill with a credit or debit card, download your previous invoices and check your payment history.

In the “Services” section you can register/unsubscribe the Additional Services of your line and learn about the Internet of Things.

In the “Packages” section you can buy Internet packages, packages to travel abroad and top up friends and family with a credit or debit card.

Do you have a Telcel Friend?

In the “Home” section we show you the most relevant information about your line, you can contract Internet and Amigo Unlimited Packages and, if you already have one, we tell you what it is and the MB available. Check the details of your balances and top up with a credit or debit card.

In the “Services” section you can check your Telcel and Third Party subscriptions.

In the “Packages” section you can also top up your balance, contract Internet packages.

Ratings and reviews

I've used telcel for 8 years, every single month a bill is due, I know it's going to take me anywhere from 30 minutes to days to pay my bill because how broken their app and website is. honestly you want to make it as easy as possible to take money from your customers, and it seems like they try to make it as hard as possible to pay your bill. horrible customer service, the worst application of technology, no business sense.

Never Works, the services are always down and causes to crash. And cant rely on the website because was built with so many bugs. If you want an application that just waste your time, battery and memory, this is the one. Complete waste of an app, and sadly the only other way to manage your account is via their website and that even worst. Cant believe they would release this to the public.

Unstable, constantly failing, services unavailable, and so it has been for years...simply ridiculous. It fails when trying to buy data packs, subscribe to services, logging in, downloading payment records, and more. I can provide screenshots of all these. I cannot even change or cancel my service subscriptions! Update: years later and still it is impossible to buy a data package, not only in the app but now the web application in the browser doesn't work! what a joke...

What’s new

Corrección de bugs menores.