
Rene Lo
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Starlux should really look at United app. It is so far the best airline app. The fact that starlux app can't remember an "added trip" is ridiculous, requiring re-entry everytime. Apparently, someone reported this issue in February this year and it is now May. Not sure how this app goes through its internal test before the final release. This is my first time booking Starlux and experience so far (before I even take the flight) is not good.
1 person found this review helpful
STARLUX Airlines Co., Ltd.
June 3, 2025
Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers.
We truly appreciate your continued support and look forward to serving you again in the near future.

Gabe Krause
Marginally useful. It's won't keep you updated if your boarding gate changes. In fact the boarding gate is nowhere to be found in this app. Seems fundamental. A surprising oversight or lack of features.
3 people found this review helpful
STARLUX Airlines Co., Ltd.
September 4, 2024
Hello, Thanks for your valuable opinions and comments. For further investigation, please visit STARLUX website and use "Feedback" form with the detailed description and screenshot. Our customer service staff will assist you. The url link is: https://www.starlux-airlines.com/en-TW/support/feedback/feedback Thank you. Have a nice day!

time control
Worst app. The app said to change the seat after check in. I did the check in still can't change seat. What the hell. When I book the flight ticket on the starlux website doesn't give me option to select seat. This is the worst airline. In bkk airport they don't even have their flight logo on the board. So hard to find. Avoid this airlines as much as possible.
4 people found this review helpful
STARLUX Airlines Co., Ltd.
June 23, 2024
Thank you for your valuable feedback. In order to further understand the details, please use the "Passenger Support" on the official website, briefly describe the problem you encountered and provide your contact information at the following link: https://www.starlux-airlines.com/zh-TW/support/ feedback/feedback, thank you very much for your support