
J “The Engineer” C
Starlux, I'm disappointed in this app. Fails to work so many times. I'm using a Google pixel, so I'm wondering if anyone else is having issues.
1 person found this review helpful
STARLUX Airlines Co., Ltd.
March 5, 2026
親愛的顧客 您好,
由於資訊不足,您反映的問題無法在此為您排查。為了進一步了解相關細節,敬請您透過星宇航空官方App或網站的「意見回饋」頁面填寫線上表單,簡述您所遇到的問題並提供聯絡方式,我們的客服團隊將後續協助您處理。網址連結如下:https://www.starlux-airlines.com/zh-TW/support/feedback/feedback。
再次感謝您對本公司的支持與厚愛,我們誠摯期待再次為您服務,並祝您一切順利。

Sandro
suddenly logged out with error message google recaptcha authentification failed, cant login despite many times of password reset.
2 people found this review helpful

Renee
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Starlux should really look at United app. It is so far the best airline app. The fact that starlux app can't remember an "added trip" is ridiculous, requiring re-entry everytime. Apparently, someone reported this issue in February this year and it is now May. Not sure how this app goes through its internal test before the final release. This is my first time booking Starlux and experience so far (before I even take the flight) is not good.
2 people found this review helpful
STARLUX Airlines Co., Ltd.
June 3, 2025
Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers.
We truly appreciate your continued support and look forward to serving you again in the near future.