
Nodella Jordan
The process to set up my account was pretty easy and connecting my bank. I love receiving the notifications so I can track payments received and the low processing fee. However, I would like for them to allow more fields to obtain additional information from customers like a note section, phone number, and a field for additional information. I had a couple of tickets purchased on behalf of others but nowhere to put their name.
8 people found this review helpful
Hey Nodella! Thank you for writing about this. We totally appreciate your feedback and hope this is something we can implement soon. If there's anything we can do to assist you going forward, please don't hesitate to get in touch with our support team via https://support.stripe.com/contact/.

SM
The fees have gone up significantly since I first started using stripe. When you're trying to change bank accounts or anything that needs you to verify yourself, they make it impossible to switch on your phone, using the desktop web browser. It's frustrating. I followed the exact instructions and still no use.
12 people found this review helpful
Stripe, Inc.
April 12, 2025
Hi there! Thank you for taking the time to provide your feedback with us. We're sorry you feel that our fees are high and you're having issues switching banks. Please contact us using one of the support options available on https://support.stripe.com/contact/, and we’ll work to resolve your issue as quickly as possible.

Lisa Chambless Wolfe
This app is pretty meh. It's nice to see when payments come in, but it is impossible to do much else. I don't exactly need my payment history graphs when I'm out, but I do need more information on where the payment is coming from. When working with clients and I have no idea when their payments come in, it's not good. This has no details, customer names, nothing like that. Not sure why it is so simple to render it nearly useless. Would it be so hard to put last name and individual transactions
35 people found this review helpful
Stripe, Inc.
October 1, 2023
Hi Lisa! We apologise for your unpleasant app-using experience. It has its advantages and disadvantages. (https://support.stripe.com/questions/stripe-iphone-and-android-mobile-apps-mobile-dashboard-app-for-standard-direct-users). Please contact us at heretohelp@stripe.com if there is anything we can do to help.