While having a problem accessing the settings for my child's account I started an online chat session with Norton. The problem was obviously on their end, but their support staff is poorly trained and basically incompetent. The app itself is not bad, but they do not support monitoring MMS even though their competitors do.
Wow. Just wow. For one of the most trustworthy security companies, I expected better. First, the servers were screwing up, and obviously on their side, and norton family was just messing up again and again. The house rules wouldn't update, and when I entered the pin, it said it was wrong, but it wasn't. The staff is uneducated in their job and just plain dumb. Very dissapointed...
I v subscribed the premium norton. Just found can't turn on time supervision and apps supervision for almost one week. My kids are enjoying free buffet now. Update the situation since august, the time limit problem is still there. I v repeatedly chat with the support people and their remedies are not helping. This app now is totally useless. Very disappointing.
As far as I can tell, the program seems to work well on my son's Android phone, however it is a joke on my home computer. I have Windows 10 on it. With one click, all my son has to do is switch to guest browsing and all settings are bypassed. I spoke with Norton and they are aware of the problem, however they have no fixes available yet. Their suggestion was to have a discussion with my son about internet safety. Really??!! I also spoke with Microsoft, and there is no way to disable the guest browsing in Windows 10.
I have this app on my phone and I hate it not because I can't do anything but because it doesn't work. There are a ton of times when it has told me my daily time limit has expired before I have even used five minutes. My mom has had to fix this too many times to count and has even called without it actually being fixed. The worst part is, she knows how badly it works but refuses to delete it. DO NOT GET THIS APP.
My this app won't let me do any thing! So stupid!!!! WHY!?!??!?!?!?!
- Video Supervision feature allows parents to track the YouTube videos their child watched in the Norton browser or the Chrome browser.
- Minor bug fixes
Android parental control that ensures kids use only the child safe apps you pick
360° Safety! Your #1 Smart Phone Family Protection, Screen Time and GPS locator